At Innovative Contact Solutions, Inc., I resolve billing, account, and service inquiries in English via live chat, after transitioning from inbound phone support.
I review balances, charges, spending targets, and billing cycles to explain account activity. I also collect service-area ZIP codes and route coverage changes to the appropriate team.
At Recagua, I managed a portfolio of past-due accounts, reviewed account histories, and negotiated payment arrangements.
For my 2025 academic project, I developed a team proposal to improve retail distribution for Bimbo sandwich bread at Grupo Bimbo Guatemala. We defined indicators for shelf availability, product returns, and store coverage.
