Aldaír RuedasAR
Open to opportunities

Aldaír Ruedas

@aldarruedas

Customer service representative fluent in multiple languages.

Guatemala
Message

What I'm looking for

I am looking for a role that allows me to utilize my language skills and customer service expertise in a supportive and dynamic environment.

I am a dedicated customer service representative with extensive experience in various call centers. My journey began in 2018, and since then, I have honed my skills in providing exceptional service to clients in English, Portuguese, and French. I thrive in fast-paced environments and enjoy solving customer issues efficiently.

Throughout my career, I have worked with reputable companies like Alorica and Telus International Guatemala, where I have consistently received positive feedback for my communication skills and ability to handle complex inquiries. I am passionate about helping others and ensuring a positive experience for every customer.

Experience

Work history, roles, and key accomplishments

TG

Customer Service Representative

Telus International Guatemala

Sep 2023 - Present (1 year 10 months)

Supported French-speaking clients by providing excellent customer service and resolving complex issues. Collaborated with team members to enhance service delivery and customer satisfaction.

TG

Customer Service Representative

Telus International Guatemala

Jan 2022 - Present (3 years 6 months)

Assisted Portuguese-speaking customers with their service needs, ensuring a positive customer experience. Managed various customer inquiries and provided accurate information and support.

I(

Customer Service Representative

Innovative Contact Solutions (ICS)

Sep 2018 - Present (6 years 10 months)

Delivered comprehensive customer support to English-speaking customers, addressing their concerns and providing effective solutions. Maintained strong client relationships through professional and courteous interactions.

Education

Degrees, certifications, and relevant coursework

EC

Escuela de Enfermería de Cobán

Auxiliar de Enfermería, Nursing

Completed a program to become an Auxiliary Nurse, gaining foundational knowledge and practical skills in nursing care. This education prepared me for entry-level healthcare support roles.

CT

Colegio Intercultural Tuncaj

High School Diploma, General Studies

Completed high school education, developing a broad range of academic skills and knowledge. This period focused on general studies and preparation for further education or professional life.

IP

Instituto Mixto por Cooperativa Lic. Alvaro Enrrique Cano Pérez

Basic School Certificate, General Studies

Completed basic education, building fundamental academic skills across various subjects. This stage provided a strong foundation for subsequent high school studies.

EB

Escuela Oficial Rural Mixta “El Búcaro”

Primary School Certificate, General Studies

Completed primary education, acquiring essential literacy and numeracy skills. This foundational learning period prepared me for further academic progression.

Tech stack

Software and tools used professionally

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Aldaír Ruedas - Customer Service Representative - Telus International Guatemala | Himalayas