Aldaír Ruedas
@aldarruedas
Customer service representative fluent in multiple languages.
What I'm looking for
I am a dedicated customer service representative with extensive experience in various call centers. My journey began in 2018, and since then, I have honed my skills in providing exceptional service to clients in English, Portuguese, and French. I thrive in fast-paced environments and enjoy solving customer issues efficiently.
Throughout my career, I have worked with reputable companies like Alorica and Telus International Guatemala, where I have consistently received positive feedback for my communication skills and ability to handle complex inquiries. I am passionate about helping others and ensuring a positive experience for every customer.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Telus International Guatemala
Sep 2023 - Present (1 year 10 months)
Supported French-speaking clients by providing excellent customer service and resolving complex issues. Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Service Representative
Telus International Guatemala
Jan 2022 - Present (3 years 6 months)
Assisted Portuguese-speaking customers with their service needs, ensuring a positive customer experience. Managed various customer inquiries and provided accurate information and support.
Customer Service Representative
Innovative Contact Solutions (ICS)
Sep 2018 - Present (6 years 10 months)
Delivered comprehensive customer support to English-speaking customers, addressing their concerns and providing effective solutions. Maintained strong client relationships through professional and courteous interactions.
Customer Service Representative
Alorica
Apr 2018 - Present (7 years 3 months)
Provided exceptional customer service to English-speaking clients, resolving inquiries and ensuring customer satisfaction. Handled a high volume of calls efficiently while maintaining quality service standards.
Education
Degrees, certifications, and relevant coursework
Escuela de Enfermería de Cobán
Auxiliar de Enfermería, Nursing
Completed a program to become an Auxiliary Nurse, gaining foundational knowledge and practical skills in nursing care. This education prepared me for entry-level healthcare support roles.
Colegio Intercultural Tuncaj
High School Diploma, General Studies
Completed high school education, developing a broad range of academic skills and knowledge. This period focused on general studies and preparation for further education or professional life.
Instituto Mixto por Cooperativa Lic. Alvaro Enrrique Cano Pérez
Basic School Certificate, General Studies
Completed basic education, building fundamental academic skills across various subjects. This stage provided a strong foundation for subsequent high school studies.
Escuela Oficial Rural Mixta “El Búcaro”
Primary School Certificate, General Studies
Completed primary education, acquiring essential literacy and numeracy skills. This foundational learning period prepared me for further academic progression.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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