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@aldarruedas
Customer service representative fluent in multiple languages.
I am a dedicated customer service representative with extensive experience in various call centers. My journey began in 2018, and since then, I have honed my skills in providing exceptional service to clients in English, Portuguese, and French. I thrive in fast-paced environments and enjoy solving customer issues efficiently.
Throughout my career, I have worked with reputable companies like Alorica and Telus International Guatemala, where I have consistently received positive feedback for my communication skills and ability to handle complex inquiries. I am passionate about helping others and ensuring a positive experience for every customer.
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Work history, roles, and key accomplishments
Telus International Guatemala
Sep 2023 - Present (2 years 2 months)
Supported French-speaking clients by providing excellent customer service and resolving complex issues. Collaborated with team members to enhance service delivery and customer satisfaction.
Telus International Guatemala
Jan 2022 - Present (3 years 10 months)
Assisted Portuguese-speaking customers with their service needs, ensuring a positive customer experience. Managed various customer inquiries and provided accurate information and support.
Innovative Contact Solutions (ICS)
Sep 2018 - Present (7 years 2 months)
Delivered comprehensive customer support to English-speaking customers, addressing their concerns and providing effective solutions. Maintained strong client relationships through professional and courteous interactions.
Alorica
Apr 2018 - Present (7 years 7 months)
Provided exceptional customer service to English-speaking clients, resolving inquiries and ensuring customer satisfaction. Handled a high volume of calls efficiently while maintaining quality service standards.
Degrees, certifications, and relevant coursework
Auxiliar de Enfermería, Nursing
Completed a program to become an Auxiliary Nurse, gaining foundational knowledge and practical skills in nursing care. This education prepared me for entry-level healthcare support roles.
High School Diploma, General Studies
Completed high school education, developing a broad range of academic skills and knowledge. This period focused on general studies and preparation for further education or professional life.
Basic School Certificate, General Studies
Completed basic education, building fundamental academic skills across various subjects. This stage provided a strong foundation for subsequent high school studies.
Primary School Certificate, General Studies
Completed primary education, acquiring essential literacy and numeracy skills. This foundational learning period prepared me for further academic progression.
Software and tools used professionally
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