Bruno Ricardo Flores López
@brunoricardofloreslp
Results-oriented customer service representative with sales experience.
What I'm looking for
As a dedicated customer service representative, I have honed my skills in sales and administrative roles, consistently delivering results and ensuring customer satisfaction. My experience spans various industries, including logistics and entertainment, where I have effectively managed customer inquiries and resolved issues with precision.
Throughout my career, I have demonstrated excellent communication skills and a strong attention to detail. My role as an account executive involved cold calling and generating leads, while my time at Conduent and Alorica allowed me to assist customers with their billing inquiries and provide information about services and products. I am proficient in Microsoft Office and hold certifications in Excel, PowerPoint, Outlook, and Access, which enhance my ability to manage tasks efficiently.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Nearsol
Jul 2022 - Aug 2022 (1 month)
Provided customer service for an electric company in Florida, resolving billing inquiries and selling insurance for electric damages. Served as a temporary supervisor for 3 months.
Customer Service Representative
Conduent
Jan 2020 - Feb 2021 (1 year 1 month)
Worked for UPS, tracking domestic and international packages, resolving billing issues, and handling packages at customs.
Account Executive
BPO Innovation
Aug 2020 - Oct 2020 (2 months)
Responsible for cold calling to contact new prospects and generate leads. Set appointments for new leads to introduce company services.
Customer Service Representative
Alorica
Mar 2018 - Dec 2018 (9 months)
Provided customer support for Sea World theme parks, answering inquiries and selling park products and packages.
Education
Degrees, certifications, and relevant coursework
Mariano Galvez University
Bachelor of Law, Law
Grade: 80 points
Studied Law with an average score of 80 points.
Eco School Ǫ'anill
High School Diploma, General Studies
Grade: 91 points
Activities and societies: Microsoft Excel, PowerPoint, Outlook, and Access certifications.
Completed high school with an average score of 91 points.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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