Open to opportunities

Bryan Palacios

@bryanpalacios

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Bilingual customer service representative with a passion for excellence.

Guatemala

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

As a dedicated Customer Service Representative, I thrive in dynamic environments where I can leverage my bilingual skills in English and Spanish to connect with diverse clients. My journey began with a commitment to providing exceptional service, and I have honed my abilities through various roles, including my recent position at TXU Energy, where I effectively resolved billing issues and enhanced customer satisfaction.

My experience spans multiple customer service roles, including positions at Angie.com and Barclays, where I utilized my deep product knowledge to elevate client engagement and ensure security in all interactions. I pride myself on my adaptability and problem-solving skills, which allow me to navigate challenges with ease and maintain positive relationships with customers.

With a youthful spirit and a mature ambition, I am eager to continue my professional growth and make a meaningful impact in my future endeavors. I am committed to excellence and look forward to leveraging my skills in a role that values customer satisfaction and teamwork.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Intouch Cx

Oct 2022 - Present (2 years 8 months)

Delivered exceptional customer support for Angie.com, resolving issues to enhance client satisfaction and promote service sales. Utilized extensive product knowledge and sales strategies to meet objectives and boost client engagement.

Customer Support Customer Satisfaction Sales Strategies Product Knowledge Client Engagement Billing Management

Customer Service Representative

Nersol

Jan 2022 - Present (3 years 5 months)

Provided comprehensive customer support for TXU Energy, addressing inquiries and resolving billing issues to ensure maximum customer satisfaction. Managed billing and collections, fostering strong customer relationships through transparent payment solutions.

Customer Support Billing Customer Relations Payment Solutions Customer Engagement

Customer Service Representative

Telus

Jan 2022 - Present (3 years 5 months)

Provided customer support for Barclays, ensuring the security and privacy of customer information while assisting with service-related concerns. Handled various customer inquiries, maintaining high standards of data protection and service quality.

Customer Support Data Security Data Protection Financial Services Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Universidad del Itsmo

Incomplete, Architecture

Pursued studies in Architecture at Universidad del Itsmo, gaining foundational knowledge in the field. This period of study contributed to a broad understanding of architectural principles and design concepts.

Colegio Español Principe de Asturias

High School Diploma, General Studies

Completed high school education at Colegio Español Principe de Asturias. Developed a strong academic foundation and participated in various school activities.