At Conduent, I supported Account Executives, Managers, Directors, and Vice Presidents with billing requests, claims, retention cases, and key customer accounts. I reviewed invoices, handled escalated cases, and used Salesforce, TPX, and Excel to manage orders and customer requests.
As a Coach at Conduent, I trained and onboarded approximately 30 employees and led and supported a team of approximately 30 agents. I monitored performance metrics and coached team members on billing, claims, retention, and escalations handling.
