Open to opportunities

Javas956 User

@javas956user

Message

Experienced call center agent with a strong customer service background.

United States

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated customer service professional with several years of experience in call center environments. My background includes handling high volumes of inbound calls, resolving complex inquiries, and ensuring customer satisfaction. I am bilingual in English and Spanish, which allows me to effectively communicate with a diverse clientele.

Throughout my career, I have consistently met and exceeded performance benchmarks, demonstrating my commitment to service excellence. My experience spans various roles, including customer service representative and call center agent, where I have developed strong problem-solving skills and a keen ability to enhance customer retention through effective CRM management.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix

Dec 2023 - Jul 2024 (7 months)

Provided comprehensive customer service, ensuring swift resolution of inquiries and high levels of customer satisfaction. Addressed high volumes of calls and emails, meeting established response and resolution targets.

Customer Support CRM Management Problem Solving Communication Customer Satisfaction Team Collaboration

CDL Class A Driver

Werner Enterprises

Jan 2023 - Oct 2023 (9 months)

Conducted long-haul deliveries with a focus on safety and punctuality, maintaining detailed logs and performing thorough vehicle inspections. Enhanced route and schedule efficiency for the Hobby Lobby account.

Route Planning Vehicle Inspection Long Haul Driving Time Management

Vacuum Truck Driver

A1 Rocket Energy Services

Dec 2020 - Dec 2021 (1 year)

Operated vacuum trucks, adhering to safety protocols and maintaining detailed vehicle logs. Improved cargo securing processes to enhance transportation efficiency.

Vacuum Truck Driver

Basic Energy Services

Jan 2020 - Dec 2020 (11 months)

Operated vacuum trucks on assigned routes, guaranteeing punctual and secure delivery of materials. Maintained meticulous logs of operational hours and vehicle condition.

Call Center Customer Service Representative

Magic Valley Electric Coop

Jul 2016 - Feb 2019 (2 years 7 months)

Handled a high volume of inbound calls, effectively identifying customer needs and delivering appropriate solutions. Fostered service excellence by exceeding performance benchmarks.

Customer Support Problem Solving Performance Metrics

Call Center Agent

Teleperformance

Jan 2016 - Jul 2016 (6 months)

Responded to customer inquiries, verified personal data, and ensured adherence to eligibility requirements, enhancing the overall client service experience.

Customer Service Client Experience Communication

Mobile Sales Associate

Cricket Wireless

Feb 2015 - Jan 2016 (11 months)

Exceeded sales targets by strategically recommending products and promotions, improving customer satisfaction. Managed cash transactions accurately in a high-volume retail setting.

Sales Customer Service Communication