Brett Higgins

I am a personable, results-oriented customer service representative with over a decade of experience delivering high-quality client support in high-volume call center and delivery environments. I take pride in building rapport, resolving escalations, and improving customer satisfaction through clear communication and empathy.

At Aramark and ACS I handled complex inquiries, documented interactions, mentored new hires, and was repeatedly tapped to serve as interim supervisor, demonstrating leadership and reliability. I bring proven skills in upselling, quality assurance, and maintaining composure under pressure.

More recently I worked as a delivery driver where I ensured timely, safe deliveries, managed paperwork, and maintained vehicle condition. I am motivated to contribute to team success and welcome opportunities that leverage my strengths in customer relationship management, organization, and problem solving.