Shauna Simon
@shaunasimon
Customer service and sales professional who resolves issues and grows memberships through clear communication and reliability.
What I'm looking for
I’m a customer service and sales professional with 10+ years of experience interacting with customers to provide product and service information, handle complaints, and deliver dependable support. I’ve built strong communication habits through both in-person service and inbound/outbound call work, always focused on accuracy and quality.
I bring a versatile background across customer-facing roles—selling memberships, taking payments, and maintaining call handle times—alongside delivery and logistics experience with DOT driving regulations, vehicle inspections, and safe route navigation. I also support technical and telecommunication needs, including technical support and computer networking exposure, plus comfort with Microsoft Office, Excel, and Word.
Experience
Work history, roles, and key accomplishments
Roadside Assistant Representative
Ultimate Staffing
Nov 2016 - Aug 2018 (1 year 9 months)
Provided roadside assistance support by handling inbound and outbound calls for AAA members, ensuring customer safety and scheduling service based on vehicle issues. Managed telecommunication and navigation across multiple systems, sold memberships, processed payments, and adhered to road service regulations and call handling standards.
Education
Degrees, certifications, and relevant coursework
Gainesville Job Corps Center
Vocational, Business Technology
Completed vocational training in Business Technology at Gainesville Job Corps Center.
Mt. Dora High School
High School Diploma, General Studies
Earned a High School Diploma in General studies at Mt. Dora High School.
Availability
Location
Authorized to work in
Job categories
Skills
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