Open to opportunities

Arian Pepe

@arianpepe

Message

Call center agent and customer service professional focused on fast resolutions, organization, and problem-solving.

United States

Message

What I'm looking for

I’m looking to seek and maintain a full-time position that offers professional challenges, using interpersonal skills, excellent time management, and problem-solving to deliver strong customer satisfaction and take on added responsibilities.

I’m an experienced call center agent and customer service professional who stays organized under pressure and improves outcomes through clear communication and critical thinking. I also bring distribution, warehousing, shipping and receiving, and safety-minded work experience to every role.

In recent work as an Insurance Customer Service Rep, I assist customers with choosing medical plans, assign agents to customer cases, and act as a first point of contact for medical and dental coverage questions. Previously, I served as an Administrative Assistant, scheduling appointments, responding to inquiries, managing invoices and bookkeeping, and executing record filing systems to strengthen document organization and management.

I’ve built a strong track record across call center and customer-facing work—solving disputes and discrepancies, troubleshooting product issues without unnecessary escalations, and analyzing complaints for appropriate department follow-up. I’m now seeking a full-time position that provides professional challenges where my interpersonal skills, time management, and customer-first mindset can drive results.

Experience

Work history, roles, and key accomplishments

Current

Insurance Customer Service Rep

Current

GetInsured

Jul 2024 - Present (2 years)

Assist customers with choosing medical plans and act as first point of contact for inquiries about medical and dental coverage. File information and assign an agent to customer cases.

Customer Service Medical Plans Case Assignment Filing Inbound Customer Support

Administrative Assistant

Teel’s Mobile Services

May 2021 - Nov 2023 (2 years 6 months)

Handled scheduling, customer inquiries, invoice payments, and phone calls, while supporting office and document management. Assisted with digital advertising and initial interview processes, and performed bookkeeping and record filing for the fiscal year budget.

Appointment Scheduling Invoice Processing Digital Advertising Bookkeeping Document Management

Customer Service Advisor

Radius Bank

Jan 2021 - May 2021 (4 months)

Provided product guidance by describing highlights and benefits to support purchasing decisions. Responded to customer needs and troubleshot product issues to improve retention and customer satisfaction.

Customer Service Product Support Customer Retention Troubleshooting Problem Solving Customer Support Strategy

Call Center Agent

PUA

Jul 2020 - Nov 2020 (4 months)

Resolved disputes, complaints, and discrepancies while maintaining customer loyalty for a high-volume call environment. Evaluated customer information, escalated issues to designated departments, and achieved high satisfaction through proactive one-call resolutions.

Call Center Operations Dispute Resolution Complaint Handling Customer Loyalty Escalation Management Customer Satisfaction

Call Center Representative

Tivity Health Inc.

Jul 2019 - Jul 2020 (1 year)

Provided customer support while adhering to company policies and call scripts to meet call-time and quality standards. Followed up with customers after sales and supported ongoing performance improvement through training and learning opportunities.

Customer Relationship Management Customer Satisfaction Learning and Development Quality Standards

Transportation Security Officer

Transportation Security Administration, TSA

Feb 2019 - Jul 2019 (5 months)

Conducted human screenings using strict screening techniques and procedures. Used explosive detection machines and chemical swab systems to identify potential hazards and attended daily briefings with supervisors.

Explosive Detection Machines Chemical Swab Systems Briefings Safety Compliance

Customer Service Representative

The Results Companies, LLC

Oct 2018 - Dec 2018 (2 months)

Provided primary customer support to internal and external customers and maintained satisfaction through strategies focused on resolving needs and concerns. Answered calls with minimal wait times and used customer feedback to drive process changes.

Customer Support Customer Satisfaction Call Handling Customer Feedback Process Improvement Issue Resolution

Sales Representative

Allegiant Connections

Jan 2018 - Jun 2018 (5 months)

Delivered sales presentations and seminars to convey product benefits and competitive advantages. Met with customers and prospects, recommended solutions, achieved monthly sales goals, and trained new sales representatives.

Sales Presentations Lead Prospect Meetings Solution Recommendation Sales Goals Training

Customer Service Agent

United Healthcare Group

Sep 2017 - Jan 2018 (4 months)

Educated clients on account services and resolved inquiries related to statements and account balances. Communicated through inbound and outbound calls and supported customer satisfaction with proactive one-call resolutions.

Client Education Account Support Customer Satisfaction One Call Resolution Inbound Outbound Calls

Education

Degrees, certifications, and relevant coursework

Southern New Hampshire University

Bachelor of Computer Science, Computer Software and Media Applications

Pursuing a Bachelor of Computer Science with a focus in Computer Software and Media Applications at Southern New Hampshire University, expected completion in June 2024.