Open to opportunities

Richmond Akpo

@richmondakpo

Customer-focused call center and customer support professional skilled in high-volume issue resolution and documentation.

United States

Message

What I'm looking for

I’m looking for a fast-paced customer support role where I can handle high-volume calls, resolve issues accurately with strong documentation, and collaborate with teams to deliver calm, empathetic service—especially in remote-friendly environments.

I’m a customer-focused professional with experience in call center operations, customer service, issue resolution, and documentation. I handle high-volume customer interactions calmly under pressure, gather accurate information across multiple systems, and provide timely solutions that protect service quality and customer satisfaction.

In my recent roles, I maintained detailed records and case documentation while coordinating appropriate support to resolve time-sensitive concerns. I bring strong communication and empathy, active listening, and attention to detail, and I’m also certified in INCOSE Associate Systems Engineering Professional (ASEP) with CAPM (In-Progress), alongside an MS background in Industrial Engineering.

Experience

Work history, roles, and key accomplishments

Frontline Operations Associate

Compass Group USA, Inc.

Jan 2025 - May 2026 (1 year 4 months)

Provided customer service in a fast-paced environment by addressing customer concerns and requests while supporting daily operations. Maintained accurate records and documentation and collaborated with team members to resolve issues professionally.

Customer Service Call Center Operations Issue Resolution Multitasking Team Collaboration Data Entry Customer Support Record keeping

Customer Service Representative

Concentrix

Nov 2023 - Jul 2024 (8 months)

Managed high-volume inbound customer interactions by gathering accurate information across multiple systems and databases. Resolved customer concerns through issue identification, solution delivery, and coordination of appropriate support while maintaining compliant case documentation.

Customer Support Issue Resolution Case Documentation CRM Active Listening Customer Relationship Management Professional communication

Environmental Operations Specialist

Stma

Sep 2019 - Aug 2020 (11 months)

Conducted environmental monitoring through site inspections, field observations, and data collection to assess environmental and operational conditions. Collected environmental samples and supported compliance and project documentation activities related to site operations.

Environmental Monitoring Site Inspections Field Data Collection Environmental Sampling Compliance Documentation Team Collaboration Problem Solving Attention To Detail

Education

Degrees, certifications, and relevant coursework

University of Maryland Baltimore County (UMBC)

Master of Science, Industrial Engineering

Grade: GPA: 3.8 / 4.0

Pursuing a Master of Science in Industrial Engineering at the University of Maryland Baltimore County (UMBC), with May 2026 listed.

University of Energy and Natural Resources (UENR)

Bachelor of Science, Environmental Engineering

Grade: GPA: 3.12 / 4.0

Activities and societies: Relevant Coursework: Management, Leadership & Communication; Leading Virtual Global Teams; Project Management.

Earned a Bachelor of Science in Environmental Engineering; August 2019 is listed. Relevant coursework includes management, leadership, communication, virtual global teams, and project management.