Open to opportunities

Yasin Rodriguez

@yasinrodriguez

Message

Customer-focused service professional eager to grow into leadership through problem solving and continuous learning.

United States

Message

What I'm looking for

I'm seeking a customer-facing role where I can apply communication, problem-solving and upselling skills, learn new systems, and grow into leadership within a supportive team.

I am an enthusiastic customer-service professional who enjoys learning new roles and tackling challenges. I bring hands-on experience educating customers, upselling, and resolving issues in fast-paced environments.

I have worked as an Account Associate and Customer Service Representative, developing strong communication, critical thinking and data analysis skills. I also have warehouse experience using RF scanners for picking, packing, stocking, pallet stacking and unloading trucks. I consistently apply active listening and multitasking to improve customer outcomes.

I'm seeking opportunities to expand into leadership and development where I can mentor teams and drive process improvements.

Experience

Work history, roles, and key accomplishments

T-

Account Associate

T-Mobile

Apr 2023 - May 2025 (2 years 1 month)

Educated customers on phone plans and promotions, resolved inquiries, and upsold services while navigating multiple systems to support retention and revenue goals.

Customer Service Upselling Critical Thinking CRM Systems Active Listening

Customer Service Representative

Maxim Healthcare

Mar 2021 - Apr 2023 (2 years 1 month)

Advised customers on health plan options and analyzed account data to resolve issues, handling high-volume inquiries with strong phone etiquette and system navigation.

Customer Service Data Analysis Multitasking Critical Thinking

Freight Handler

Sam's Club

Jan 2019 - Mar 2021 (2 years 2 months)

Operated RF scanners for picking and packing, unloaded trucks, and performed stocking, pallet stacking and shrink-wrapping to maintain warehouse throughput and order accuracy.

Stocking Pallet Stacking Order picking Truck Unloading

Warehouse Associate

The Home Depot

Nov 2017 - Jan 2019 (1 year 2 months)

Handled stocking, pallet stacking and truck unloading, maintained warehouse cleanliness, and assisted customers with locating items to support store operations.