Kearia User

I’m a dedicated customer service and operations professional with over 17 years of experience in remote customer support, telecommunications, retail management, and team leadership. I’m known for resolving customer issues, managing substantial workloads, mentoring employees, and delivering outstanding service while achieving performance objectives.

In remote customer service, I provided support in a high-volume call center environment, assisting customers with billing, account management, service requests, and troubleshooting. I accurately documented customer interactions using CRM software and consistently met call center performance metrics and quality expectations.

In leadership as a Store Manager, I managed daily store operations while leading and coaching a high-performing team. I handled hiring, training, scheduling, and supervision, while overseeing inventory, merchandising, loss prevention, cash handling, deposits, and financial reporting.

I bring strong written and verbal communication, conflict resolution, and problem-solving with excellent multitasking and time management. With advanced Microsoft Office skills, data entry experience, and CRM systems expertise, I’m currently seeking a remote role in Customer Service or a related field, including Support, Call Center, or Administrative positions.