Tanya Dore

Provide inbound customer support for TurboTax users, resolving tax and account inquiries and maintaining high service quality metrics.

Handled inbound and outbound calls assisting customers with insurance and Medicaid inquiries while meeting quality and accuracy targets.

Managed inbound calls to assist customers with insurance and Medicaid options, supporting enrollment and information accuracy.

Managed store operations and staff, performed daily cash counts, opened and closed the store, and maintained high customer service standards.

Supervised cage operations, handled cash transactions and ticket cashouts, greeted customers and maintained service area cleanliness.

Completed secondary education at New Iberia Senior High School.