Crystal Goyette
@crystalgoyette
Reliable customer service representative skilled in high-volume call center and retail support.
United StatesWhat I'm looking for
I am a reliable, results-driven customer service representative with extensive experience across call centers, retail, and remote support. I consistently meet performance metrics—AHT, CSAT, and call resolution—while handling billing, payments, technical inquiries, and high call volumes.
I excel at building strong customer rapport, using CRM and call center tools (Five9, Outlook, Reveal), and adapting quickly to new systems and processes. I am authorized to work in the United States and open to relocation, bringing a strong mix of communication, problem-solving, and multitasking skills to every role.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Call Center Resources
Sep 2022 - Nov 2025 (3 years 2 months)
Handled inbound billing, payment, and cancellation inquiries, processed payments, and sent account communications while consistently meeting call center performance metrics such as AHT and CSAT.
Customer Service Representative
Call Center Resources
Sep 2022 - Nov 2025 (3 years 2 months)
Handled billing inquiries, service cancellations, and payment processing while maintaining strong customer rapport and meeting call center performance metrics; role ended due to reduced call volume layoffs.
Customer Service Representative
MTM
Jun 2022 - Sep 2022 (3 months)
Scheduled medical transportation, managed customer profiles, coordinated with providers and hospitals, and maintained strong AHT and call performance metrics in a high-volume remote environment.
Customer Service Representative
MTM
Jun 2022 - Sep 2022 (3 months)
Coordinated non-emergency medical transportation, maintained customer profiles, verified discharges, and supported high-volume calls using Five9, Outlook, and Reveal systems.
Customer Service Representative
Teleperformance
Mar 2021 - Dec 2021 (9 months)
Provided inbound support for billing and technical issues, documented interactions in CRM systems, and resolved customer concerns efficiently in a high-volume environment.
Provided inbound support for billing and technical inquiries, resolved customer issues efficiently, and documented calls and solutions within CRM systems.
Labor Worker
Miken Sports
Aug 2020 - Mar 2021 (7 months)
Assembled and finished baseball bats including decals, handles, knobs, and weight balancing; assisted with final product preparation and shipping until COVID-related closure.
Took customer orders in person and by phone, processed payments, assisted with food preparation, and delivered fast, accurate service in a high-volume environment.
Operated POS systems, processed transactions, supported front-end management duties including closing procedures, and assisted team operations during peak hours.
Cashier
Circle K
Feb 2016 - Nov 2016 (9 months)
Managed cash transactions, balanced drawers, maintained store cleanliness, and restocked merchandise while providing customer service.
Processed customer purchases, assisted with product recommendations, promoted store promotions, and upsold merchandise.
Assisted customers with purchases, returns, and general inquiries while maintaining accurate transaction records.
Answered phones, scheduled appointments, managed client intake, processed payments, and maintained filing systems.
Education
Degrees, certifications, and relevant coursework
Pima Community College
GED, General Studies
2013 - 2013
Completed General Studies (GED) coursework at Pima Community College in 2013.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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