Open to opportunities

Chris Ramos

@chrisramos

Message

Dynamic professional skilled in customer service and sales.

United States

Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in a supportive team environment.

I am a dynamic and results-driven professional with a proven track record in delivering exceptional customer service and exceeding performance targets in diverse retail and customer-facing environments. My experience as a Call Center Agent and Shift Lead Sales Associate has honed my skills in engaging with customers, providing product recommendations, and driving sales. I thrive in fast-paced settings and adapt quickly to evolving challenges.

Throughout my career, I have consistently demonstrated strong communication, interpersonal, and problem-solving abilities. I take pride in resolving customer issues efficiently while maintaining high satisfaction levels. My commitment to excellence is reflected in my ability to meet or exceed performance metrics, including call resolution and customer satisfaction. I am passionate about fostering positive customer relationships and contributing to team success.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Andx-Remote

Jan 2025 - Present (6 months)

Handled high-volume inbound and outbound calls with professionalism and empathy. Resolved customer issues efficiently while maintaining high satisfaction levels.

CRM Systems Call Resolution Customer Satisfaction Communication Problem Solving

Sales Associate

Conn's Home Plus

Feb 2024 - Present (1 year 5 months)

Provided exceptional customer service and personalized product recommendations to drive sales. Identified customer needs and effectively communicated product features and benefits.

Customer Service Product Recommendations Sales Targets Inventory Management

Shift Lead Sales Associate

Best Buy

Aug 2023 - Present (1 year 11 months)

Delivered personalized customer service and drove sales through expert product recommendations. Supported BOPIS and STH omni-channel processes and maintained a clean, organized sales floor.

Customer Service Product Recommendations Sales

Engagement Specialist

Carenet Healthcare Services

Aug 2022 - Present (2 years 11 months)

Delivered outstanding customer service and support through high-volume inbound and outbound calls. Resolved inquiries and issues with professionalism, empathy, and a customer-first mindset.

Customer Service Call Center Operations Problem Solving Communication Performance Metrics

Floor Staff

Regal Cinema Entertainment

Apr 2022 - Present (3 years 3 months)

Maintained a clean, organized theater environment, including lobbies, restrooms, and auditoriums. Assisted with ticket scanning, crowd control, and directing guests to their seats.

Customer Service Teamwork Crowd Control Theater Operations Guest Experience

Cashier

Big Country

Aug 2021 - Present (3 years 11 months)

Provided friendly, efficient customer service during transactions. Accurately processed payments for fuel, store items, and other purchases.

Customer Service Payment Processing

Cashier

The Market @ Ravenfield

Jun 2021 - Present (4 years 1 month)

Provided friendly, efficient customer service during transactions. Accurately processed payments for fuel, store items, and other purchases.

Customer Service Payment Processing

Cashier

Circle K

Mar 2021 - Present (4 years 4 months)

Provided friendly, efficient customer service during transactions. Accurately processed payments for fuel, store items, and other purchases.

Customer Service Payment Processing

Education

Degrees, certifications, and relevant coursework

Karen Wagner High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and interpersonal abilities through coursework and extracurricular activities.