ZaKiyyah Parker

I’m a customer service professional with experience across call center support, retail operations, and patient-focused environments. I bring a steady, people-first approach, strong communication, and a commitment to confidentiality where it matters.

Most recently, I’ve worked as a Patient Server with Morrison Healthcare, supporting appointments and maintaining patient confidentiality through careful, detail-oriented handling. Alongside that, I also gained ongoing retail experience as a Dairy Associate, strengthening my operational focus and customer service consistency.

Before that, I served as a Customer Service Representative at Alorica and worked cashier/customer service roles at 7-Eleven. I’ve handled customer inquiries, resolved complaints, managed cash transactions and cash register operations, and supported order placement while staying organized in fast-paced settings.

I’m especially effective in roles that require clear communication, reliable follow-through, and collaboration. I’m comfortable using tools like Salesforce and Microsoft Office (Outlook, Word, Excel), and I enjoy contributing to team success through dispatching, appointment scheduling, and maintaining a clean, organized workspace.