JZJary The Zodiac
@jarythezodiac
Technical Support Engineer with strong communication and problem-solving skills.
IndiaWhat I'm looking for
I'm Jaron Prince Richard, a dedicated Technical Support Engineer with over 4 years of experience in international voice and non-voice processes. My journey began after completing my B.Tech in Electrical & Electronics Engineering, where I developed a strong foundation in technical troubleshooting and customer service. I have worked with reputable companies like Tech Mahindra and Sutherland, where I honed my skills in resolving technical issues and maintaining high customer satisfaction.
Currently, I am a Business Development Executive at Packt Publishing, focusing on lead generation and building relationships with expert-level authors for technical book projects. My experience in technical support has equipped me with the ability to understand complex technical concepts and communicate them effectively to clients. I am passionate about continuous learning and applying my skills to contribute to my company's success while achieving personal growth.
Experience
Work history, roles, and key accomplishments
Business Development Executive
Packt Publishing
Nov 2023 - Present (1 year 7 months)
Focused on lead generation and building relationships with expert-level authors for technical book projects, identifying content opportunities and facilitating content development.
Non-Voice Support
FnH Technologies
Oct 2022 - Jul 2023 (9 months)
Provided technical and operational support for the ClinicTracker application, managing user queries and backend processes to enhance application functionality.
Technical Support Engineer
Sutherland
Jun 2021 - Mar 2022 (9 months)
Delivered technical support for McAfee products in an international voice process, efficiently managing customer inquiries and resolving product-related issues.
Technical Support Engineer
Tech Mahindra
Feb 2018 - May 2019 (1 year 3 months)
Provided technical support for Telstra customers, focusing on troubleshooting technical issues and lead generation. Maintained high levels of customer satisfaction and contributed to process improvements.
Education
Degrees, certifications, and relevant coursework
KUKarunya University
Bachelor of Technology, Electrical & Electronics Engineering
2011 - 2015
Grade: 5.68
Activities and societies: Member of the Rotary Club, participated in various extracurricular activities including football.
Pursued a Bachelor of Technology in Electrical and Electronics Engineering, achieving a CGPA of 5.68.
SDA Matric Hr. Sec. School
Higher Secondary Certificate, General Education
2009 - 2011
Grade: 69.9%
Completed 12th grade with a focus on higher secondary education, achieving a score of 830 out of 1200, which corresponds to 69.9%.
SDA Matric Hr. Sec. School
Secondary School Certificate, General Education
2004 - 2009
Grade: 69.9%
Completed 10th grade with a focus on foundational education, achieving a score of 349 out of 500, which corresponds to 69.9%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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