Simona Sridharan

I’m a support professional with a little over two years of experience helping customers work through technical issues, and I enjoy the problem-solving side as much as the people side. I focus on figuring out what’s actually going wrong, staying patient, and getting to a resolution without making it complicated for the customer.

As a Technical Support Engineer, I handled voice and chat support for Canadian customers, working through Wi‑Fi, home phone, and billing problems while maintaining strong service quality and first-call resolution. I guided customers step by step in plain language so fixes stuck, and I stayed calm and clear even on difficult calls. I also became a go-to product specialist and contributed regularly to an internal knowledge base to help newer agents resolve issues faster.

Before that, I supported healthcare operations behind the scenes through backend healthcare processes such as split & research, invoice processing, and investigations—where data accuracy and compliance mattered. I led a time-analysis project that surfaced process inefficiencies and helped create a smoother workflow for the team, while keeping output accurate even during high-volume periods.

I bring a strong sense for process, data accuracy, and clear communication, and I’m comfortable exploring client-facing or business development work alongside support roles. I hold a BCom in Bank Management, I’m quick to learn new tools and systems, and I’m available to start right away.