Supriya Gupta

I’m a detail-oriented Technical Support professional with hands-on experience troubleshooting, resolving technical issues, and delivering customer service for US-based clients. I enjoy turning complex problems into clear next steps, and I’m energized by helping clients get back to a working, stable setup.

In my recent work supporting clients, I’ve used ticketing systems like Zendesk and JIRA to track, diagnose, and resolve requests efficiently. I’m comfortable managing escalations and driving issues to closure through direct communication, ensuring US clients stay informed and supported throughout the process.

I also bring strong technical fundamentals to desktop support, including hardware and software installations to maintain optimal system performance. I’ve managed domain and server roles to support network integrity and accessibility, applying structured problem solving to quickly identify root causes and implement fixes.

Beyond resolution, I’ve contributed by creating and maintaining knowledge base documentation for common technical issues and solutions. I’m eager to bring my analytical troubleshooting and customer-first mindset to a Customer Service, Technical Developer role at Link-Worldwide, helping deliver efficient issue resolution and enhanced customer satisfaction.