Lisha Rijo StephenLS
Open to opportunities

Lisha Rijo Stephen

@lisharijostephen

Dedicated IT professional with expertise in technical support.

India

What I'm looking for

I am looking for a challenging opportunity in IT support where I can leverage my skills and contribute to a team's success.

I am a dedicated IT professional with a strong background in technical support, having worked as a Technical Support Executive at Hewlett-Packard's Global Service Desk. My experience spans over four years, during which I honed my skills in IT service desk operations, troubleshooting, and customer support. I am particularly adept at handling VPN issues, Outlook configurations, and mobile device management, ensuring seamless communication and functionality for users.

Throughout my career, I have consistently achieved high customer satisfaction scores, earning recognition as a top performer in email support. My commitment to excellence is reflected in my ability to maintain a C-Sat score above 4.3, surpassing the target of 3.8. After a 10-year career break, I am eager to re-enter the workforce and contribute my technical and problem-solving skills in a dynamic environment.

Experience

Work history, roles, and key accomplishments

HD

Technical Support Executive

Hewlett-Packard (HP) – Global Service Desk

Oct 2010 - Present (14 years 8 months)

Provided comprehensive IT support via calls and emails, troubleshooting a wide range of issues including VPN connectivity, Outlook configurations, and mobile device management for Blackberry, iPhone, and iPad. Managed support tickets efficiently using the Remedy Ticket Login Framework, ensuring timely resolution and compliance with SLA timelines.

Education

Degrees, certifications, and relevant coursework

MU

M.G. University

Master of Computer Applications, Computer Applications

Grade: 65%

Completed a Master's degree focusing on advanced computer applications and software development. Gained expertise in various aspects of IT services and systems.

MU

M.G. University

Bachelor of Science, Physics

Grade: 72%

Undertook a Bachelor of Science in Physics, covering fundamental principles of physics. Developed analytical and problem-solving skills through theoretical and practical studies.

Tech stack

Software and tools used professionally

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Lisha Rijo Stephen - Technical Support Executive - Hewlett-Packard (HP) – Global Service Desk | Himalayas