Apurva Jain

I've supported test takers at Measure Learning through technical, exam-related, and account-related issues, helping make their examination process smooth and stress-free.

I provide real-time support through chat, voice calls, and email, using Genesys and Zendesk to manage interactions, track cases, document issues, and deliver timely resolutions. I handle multiple queries with professionalism, empathy, and accuracy while meeting service quality and productivity expectations.

Previously, as a Senior Technical Associate at Tech Mahindra, I resolved remote hardware, software, network, and user-access issues, managed service tickets, and collaborated with teams on escalated customer concerns.