HSHasan Shaikh
@hasanshaikh1
Customer Support Engineer with expertise in technical troubleshooting.
IndiaWhat I'm looking for
I am a dedicated Customer Support Engineer with over 2 years of experience in technical troubleshooting, product support, and customer service. My journey in this field has equipped me with the skills to resolve software issues effectively and drive product adoption through clear communication and collaboration. I take pride in improving user satisfaction and ensuring that clients receive the best possible support.
Currently, I work at Datavista Solutions Pvt Ltd, where I have honed my abilities in multi-channel support, creating support documents, and conducting training sessions for new users. My previous roles have allowed me to assist in diagnosing software issues and contribute to process improvement initiatives, further enhancing my technical expertise and customer service skills.
Experience
Work history, roles, and key accomplishments
Customer Support Engineer
Datavista Solutions Pvt Ltd
Jan 2023 - Present (2 years 5 months)
Resolved technical issues through multi-channel support and created support documents and FAQs. Escalated bugs to development teams and ensured timely resolution while conducting training sessions for new users.
Customer Support Trainee
Datavista Solutions Pvt Ltd
Jul 2022 - Dec 2022 (5 months)
Assisted in diagnosing software issues and maintained detailed logs of client interactions. Contributed to building knowledge base articles to improve support resources.
Technical Apprentice Trainee
Bharat Petroleum Corporation Ltd
Nov 2020 - Dec 2021 (1 year 1 month)
Provided technical support to internal teams and logged maintenance and troubleshooting activities. Supported process improvement initiatives to enhance operational efficiency.
Education
Degrees, certifications, and relevant coursework
SUSinghania University
Bachelor’s of Technology, Mechanical Engineering
Grade: 9.16 CGPA
Completed a Bachelor's of Technology in Mechanical Engineering. Achieved a CGPA of 9.16.
A.I Abdul Razzak Kalsekar Polytechnic
Diploma, Mechanical Engineering
Grade: 64.40 Percent
Obtained a Diploma in Mechanical Engineering. Achieved a percentage of 64.40.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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