Hasan ShaikhHS
Open to opportunities

Hasan Shaikh

@hasanshaikh1

Customer Support Engineer with expertise in technical troubleshooting.

India

What I'm looking for

I am looking for a role that offers opportunities for growth and allows me to leverage my technical support skills in a collaborative environment.

I am a dedicated Customer Support Engineer with over 2 years of experience in technical troubleshooting, product support, and customer service. My journey in this field has equipped me with the skills to resolve software issues effectively and drive product adoption through clear communication and collaboration. I take pride in improving user satisfaction and ensuring that clients receive the best possible support.

Currently, I work at Datavista Solutions Pvt Ltd, where I have honed my abilities in multi-channel support, creating support documents, and conducting training sessions for new users. My previous roles have allowed me to assist in diagnosing software issues and contribute to process improvement initiatives, further enhancing my technical expertise and customer service skills.

Experience

Work history, roles, and key accomplishments

DL
Current

Customer Support Engineer

Datavista Solutions Pvt Ltd

Jan 2023 - Present (2 years 5 months)

Resolved technical issues through multi-channel support and created support documents and FAQs. Escalated bugs to development teams and ensured timely resolution while conducting training sessions for new users.

DL

Customer Support Trainee

Datavista Solutions Pvt Ltd

Jul 2022 - Dec 2022 (5 months)

Assisted in diagnosing software issues and maintained detailed logs of client interactions. Contributed to building knowledge base articles to improve support resources.

BL

Technical Apprentice Trainee

Bharat Petroleum Corporation Ltd

Nov 2020 - Dec 2021 (1 year 1 month)

Provided technical support to internal teams and logged maintenance and troubleshooting activities. Supported process improvement initiatives to enhance operational efficiency.

Education

Degrees, certifications, and relevant coursework

Singhania University logoSU

Singhania University

Bachelor’s of Technology, Mechanical Engineering

Grade: 9.16 CGPA

Completed a Bachelor's of Technology in Mechanical Engineering. Achieved a CGPA of 9.16.

AP

A.I Abdul Razzak Kalsekar Polytechnic

Diploma, Mechanical Engineering

Grade: 64.40 Percent

Obtained a Diploma in Mechanical Engineering. Achieved a percentage of 64.40.

Tech stack

Software and tools used professionally

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Hasan Shaikh - Customer Support Engineer - Datavista Solutions Pvt Ltd | Himalayas