Open to opportunities

Ajith Kumar

@ajithkumar3

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Technical Support Engineer skilled in troubleshooting and user support.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values technical expertise.

I am a Technical and Application Support Engineer with a B.Tech in Computer Science, graduating in 2020. My expertise lies in troubleshooting, system integration, and providing exceptional user support. I have a proven track record of resolving software and hardware issues, ensuring smooth application performance, and enhancing the overall user experience.

In my recent role as a Field Technical Support Engineer at Pro-Vigil Surveillance, I remotely diagnosed and resolved hardware and software issues, collaborating with on-site technicians to maintain optimal system performance. My previous experience as a Service Desk Engineer at Accenture involved identifying and resolving faults through remote assistance and on-site support, where I was recognized for my exceptional service. I am proficient in various technical tools and platforms, which allows me to provide effective solutions and guidance to end-users.

Experience

Work history, roles, and key accomplishments

Field Technical Support Engineer

Pro-Vigil Surveillance

Jul 2023 - Jan 2025 (1 year 6 months)

Remotely diagnosed and resolved hardware and software issues with on-site technicians. Installed, configured, upgraded, and maintained systems for optimal performance. Conducted routine assessments and provided technical guidance to enhance end-user efficiency.

Network Administration System Administration

Service Desk Engineer

Accenture

Nov 2022 - Oct 2023 (11 months)

Identified and resolved software and hardware faults through remote assistance or on-site support. Provided comprehensive application support for CRM, Citrix, and Active Directory systems.

Customer Service Executive Officer

Concentrix

Jul 2021 - Nov 2022 (1 year 4 months)

Addressed customer concerns by managing essential operations and responding to inquiries. Reviewed history, researched information, and provided accurate responses to ensure customer understanding.

Customer Service Customer Support Problem Solving Communication Data Management

Education

Degrees, certifications, and relevant coursework

Vignans Institute of Information Technology

Bachelor of Technology, Computer Science

Studied the fundamentals of computer science, gaining expertise in troubleshooting, system integration, and user support. Focused on resolving software and hardware issues to ensure smooth application performance and enhance user experience.