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Hanif Wangmayum

@hanifwangmayum

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Detail-oriented Technical Support Engineer with a passion for customer experience.

India

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth in technical support.

I am a detail-oriented and customer-centric Technical Support Engineer with over 4 years of experience in customer experience and IT service desk operations. My expertise lies in delivering technical solutions that enhance user satisfaction and maintain service excellence. Currently, I excel as a Service Desk Engineer, leveraging my technical acumen and problem-solving skills to support enterprise-level IT systems.

Throughout my career, I have built exceptional customer relationships and resolved issues effectively. I have consistently exceeded performance metrics, including ticket resolution times and customer satisfaction scores. My commitment to operational efficiency and process improvement has contributed to organizational success, and I take pride in my ability to provide superior client engagement.

Experience

Work history, roles, and key accomplishments

Assistant Executive Customer Experience

iEnergizer

Aug 2021 - May 2024 (2 years 9 months)

Resolved customer account and billing issues efficiently, ensuring compliance with company policies and a 98% satisfaction rate. Provided expert-level support for Office Suite tools, guiding customers on formatting, data analysis, and error resolution.

Customer Support Billing Support Microsoft Office Suite Data Analysis Multitasking Customer Relationship Management Communication Problem Solving

Technical Support Engineer

Mphasis

Jun 2024 - Present (1 year 2 months)

Delivered high-quality IT support and technical troubleshooting for cloud platforms, enterprise tools, and user systems. Managed and resolved service tickets using tools like ServiceNow, maintaining SLA compliance and achieving exceptional resolution rates.