Hanif Wangmayum
@hanifwangmayum
Detail-oriented Technical Support Engineer with a passion for customer experience.
IndiaWhat I'm looking for
I am a detail-oriented and customer-centric Technical Support Engineer with over 4 years of experience in customer experience and IT service desk operations. My expertise lies in delivering technical solutions that enhance user satisfaction and maintain service excellence. Currently, I excel as a Service Desk Engineer, leveraging my technical acumen and problem-solving skills to support enterprise-level IT systems.
Throughout my career, I have built exceptional customer relationships and resolved issues effectively. I have consistently exceeded performance metrics, including ticket resolution times and customer satisfaction scores. My commitment to operational efficiency and process improvement has contributed to organizational success, and I take pride in my ability to provide superior client engagement.
Experience
Work history, roles, and key accomplishments
Assistant Executive Customer Experience
iEnergizer
Aug 2021 - May 2024 (2 years 9 months)
Resolved customer account and billing issues efficiently, ensuring compliance with company policies and a 98% satisfaction rate. Provided expert-level support for Office Suite tools, guiding customers on formatting, data analysis, and error resolution.
Technical Support Engineer
Mphasis
Jun 2024 - Present (2 years)
Delivered high-quality IT support and technical troubleshooting for cloud platforms, enterprise tools, and user systems. Managed and resolved service tickets using tools like ServiceNow, maintaining SLA compliance and achieving exceptional resolution rates.
Education
Degrees, certifications, and relevant coursework
Manipur University
Bachelor's Degree, Science
2018 - 2021
Grade: 6.7
Completed a Bachelor's Degree at Manipur University, graduating in 2021. This foundational education provided a strong academic background.
COHSEM
Class 12, General Studies
2015 - 2017
Graduated from Class 12 under COHSEM in 2017. This period focused on advanced secondary education.
BOSEM
Class 10, General Studies
2003 - 2015
Grade: 5.5
Completed Class 10 under BOSEM in 2015. This marked the completion of foundational secondary education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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