Vamsi Raj
@vamsiraj
Customer support and technical associate with hands-on experience in technical support.
What I'm looking for
I am a dedicated customer support and technical associate with progressive experience across BPO and IT support roles. I have worked in customer-facing and technical troubleshooting positions at organizations including Hinduja Global Solutions, Q Connect Business Solutions, Amazon Development Center, HCL Technologies, and Tech Mahindra.
My background includes roles as customer support executive, technical support analyst, and senior technical analyst, where I developed strong communication, problem-solving, and incident-resolution skills. I am comfortable working in Windows environments and have foundational programming knowledge in C.
I am known for being polite, cooperative, quick to learn, and able to lead small teams or initiatives when required. I enjoy applying innovative thinking to improve processes and enhance customer experiences.
I am seeking opportunities where I can apply and expand my technical support capabilities, contribute to team success, and continue growing within a progressive organization.
Experience
Work history, roles, and key accomplishments
Working as a technical associate handling support tasks, troubleshooting and customer interactions since December 2024 to present.
Senior Technical Analyst
HCL Technologies
Sep 2023 - Jan 2024 (4 months)
Served as a senior technical analyst handling complex technical issues, mentoring juniors and improving team KPIs from September 2023 to January 2024.
Technical Support Analyst
Amazon Development Center
Aug 2022 - Dec 2022 (4 months)
Provided technical support and troubleshooting for customer issues, improving resolution times and documenting solutions from August 2022 to December 2022.
Customer Support Executive
Q Connect Business Solutions
Sep 2021 - Aug 2022 (11 months)
Handled customer inquiries and support workflows, ensuring timely resolution and adherence to quality standards from September 2021 to August 2022.
Customer Support Executive
Hinduja Global Solutions
Apr 2019 - Jan 2021 (1 year 9 months)
Provided customer support across inbound channels at a large BPO, resolving user inquiries and maintaining service-level targets from April 2019 to January 2021.
Education
Degrees, certifications, and relevant coursework
Jawaharlal Nehru Government Polytechnic
Diploma, Electronics and Communication Engineering
Grade: 7.0%
Completed a Diploma in Electronics and Communication Engineering with a 7.0% (reported) in 2016.
Sri Nalanda Grammar School
Secondary School Certificate, Secondary Education
Grade: 7.3 GPA
Completed SSC with a 7.3 GPA from Sri Nalanda Grammar School in 2013.
Availability
Location
Authorized to work in
Job categories
Interested in hiring Vamsi?
You can contact Vamsi and 90k+ other talented remote workers on Himalayas.
Message VamsiFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
