Jarell Lewis
@jarelllewis
Product Manager with a passion for digital guest experience.
What I'm looking for
As a seasoned Product Manager, I have a proven track record of driving digital transformation and enhancing customer experiences. With a strong background in product development and customer support, I excel at collaborating with stakeholders to gather business requirements and develop effective product roadmaps. My expertise in agile methodologies and technical skills in programming languages such as Java, CSS, and HTML enable me to drive product adoption and improve user experience.
In my current role at Inspire Brands, I am responsible for standardizing the customer care technology stack, developing product roadmaps, and prioritizing consumer and business opportunities. Previously, I have worked at CallRail Inc, where I improved web app responsiveness, redesigned mobile applications, and developed user engagement analytics strategies.
With a strong passion for digital guest experience, I am committed to delivering seamless and intuitive user interfaces that drive business growth and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Product Manager, Digital Guest Experience
Inspire Brands
Dec 2022 - Present (2 years 6 months)
Helped standardize customer care technology stack, collaborated with stakeholders, and developed a 12-18 month product roadmap for consumer-facing digital solutions.
Product Manager
CallRail Inc
Mar 2021 - Sep 2022 (1 year 6 months)
Improved web app responsiveness, partnered to redesign mobile application, and collaborated with developers to prioritize future app features.
Product Support Engineer
CallRail Inc
Jan 2019 - Mar 2021 (2 years 2 months)
Implemented automation and frameworks for custom API scripts, and advised customers on installing Javascript tools.
Customer Support Specialist
CallRail Inc
Jan 2018 - Jan 2019 (1 year)
Triaged technical escalations, implemented strategies to decrease TTR, and improved customers' number setup.
Education
Degrees, certifications, and relevant coursework
Jarell hasn't added their education
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