Brian Cochran
@briancochran
Senior Technical Account Manager who delivers AI transformation and platform implementations that drive measurable customer success.
United StatesWhat I'm looking for
I’m a Senior Technical Account Manager, Project Manager, and Solutions Engineer with 20+ years in AdTech, SaaS, and Customer Experience platforms across North & South America, Europe, and Asia. I’m known for being the primary technical advisor who turns complex platform and AI work into clear delivery plans, aligned stakeholders, and real outcomes.
Most recently at Kustomer, I led enterprise technical account management and end-to-end delivery of AI transformation, platform implementation, and optimization engagements. I deployed Agentic AI for customer service workflows across a $2M+ ARR client portfolio, supported 50%+ deflection rates, and helped drive renewals with a 100% renewal rate and $50K+ in Managed Services upsells.
I’ve also scaled technical account and delivery leadership across Lotame Solutions, including managing enterprise accounts across the Americas, EMEA, and Asia, growing relationships, and building teams. From introducing ChatGPT/Claude-assisted delivery workflows to designing connector integrations and authoring playbooks adopted across Professional Services, I bring an execution-focused, automation-first mindset to every engagement.
Experience
Work history, roles, and key accomplishments
Served as Technical Account Manager for 10+ enterprise clients and a $2M+ ARR portfolio, advising on Kustomer CX platform workflows and renewal strategy across Client Success, Product, Engineering, and Sales. Led 6 optimization assessments with a 100% renewal rate and $50K+ in managed services upsells, and delivered 12 agentic AI transformation engagements achieving 50%+ deflection on customer ser
Senior Solutions Engineer
Lotame Solutions Inc.
Jul 2023 - Nov 2023 (4 months)
Provided solutions engineering and technical account management for 70+ DMP platform clients across the Americas through pre-sales, implementation, and ongoing support. Served as North American TAM for Omnicom ($2.5M ACV), managed 12 data transfer integrations, responded to 4+ RFPs/month with 100% on-time delivery, and designed a mobile data upload process that reduced import time by 75%.
Senior Director Enterprise Accounts
Lotame Solutions Inc.
Apr 2017 - Jun 2023 (6 years 2 months)
Led technical account management for enterprise clients across the Americas, EMEA, and Asia, with primary focus on IBM. Ran a 12-week IBM implementation with 40+ stakeholders, supported $1M+ in annual contract value, built custom data solutions that grew IBM data purchases from $0 to $200K/month within a year, and increased enterprise accounts from 1 (2017) to 25+ (2023).
Director of Client Success
Lotame Solutions Inc.
Dec 2015 - Mar 2017 (1 year 3 months)
Managed a team of 6 TAMs responsible for DMP implementation, training, and technical support across North and South America. Created “Data Theory” to reduce data collection time from over an hour to under 20 minutes and cut wasteful data by over 80%, while implementing Lotame DMP for 100+ clients with a 95% on-time rate.
Director Client Services & TAM
Lotame Solutions Inc.
Nov 2013 - Nov 2015 (2 years)
Built and led Lotame’s first dedicated TAM team by recruiting 4 TAMs to handle DMP implementation, training, and technical support for 50+ clients across North and South America.
Manager Platform Solutions
Lotame Solutions Inc.
Nov 2009 - Oct 2013 (3 years 11 months)
Built Lotame’s first implementation team as Manager Platform Solutions and co-founded the Lotame Data Network as a Business & Data Analyst, recruiting 50+ publishers. Generated $5M+ in annual campaign revenue through the network.
Delivery & Publisher Account Manager
AOL Advertising
Jan 1999 - Jan 2009 (10 years)
Managed $5M+ in annual campaign revenue for enterprise accounts, including Johnson & Johnson, Wal-Mart, and Harrah’s. Drove delivery and publisher-account relationships supporting ongoing advertising revenue.
Education
Degrees, certifications, and relevant coursework
Loyola University Maryland
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration from Loyola University Maryland.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Social media
Job categories
Skills
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