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Ovidio Bravo

@ovidiobravo

Technical Account Manager at Trace One managing a $5M enterprise portfolio, with a 90% renewal rate and AI support tools built.

United States

Message

At Trace One, I own technical relationships for a 12-account enterprise portfolio valued at approximately $5M ARR, sustaining a 90% renewal rate. I’m the primary technical contact during critical incidents and communicate business impact and next steps to executive stakeholders.

I lead high-severity incident response across Support, Engineering, and Product, working toward resolution within SLA. I also partner with customers on platform configuration, REST API integrations, and technical troubleshooting.

At Trace One, I built the team’s escalation playbook and internal knowledge base to standardize responses to recurring issues. I also bring enterprise feedback into Product roadmap discussions.

In my independent projects, I built an AI-enabled sleep tracking app that reached beta distribution via Apple TestFlight, a Google Sheets CRM for an operating upholstery business, and a four-part Claude API toolkit for SaaS support teams.

Experience

Work history, roles, and key accomplishments

Loan Requisition File Coordinator

Flagstar Bank

Managed high-volume loan processing workflows and coordinated across underwriting, compliance, and operations to resolve discrepancies and ensure accuracy.

Loan Processing Workflow Management Compliance Operations Coordination

Technical Support Engineer & Team Lead

Rosco Vision Systems

Served as senior escalation lead for firmware, API, and backend platform issues, and mentored junior support engineers while improving team workflows and reducing resolution time.

Firmware REST APIs Backend Platform Development Root Cause Analysis Team Leadership Mentorship Technical Troubleshooting Client Communication

Founder / Builder

Independent Projects

Developed AI-assisted products and workflow automation, including an AI-enabled sleep tracking app, a custom CRM for an upholstery business, and a Claude API toolkit for SaaS support teams.

Claude Claude Code LLM APIs Prompt Engineering AI Workflow Automation AI assisted Development Rapid Prototyping TestFlight Google Sheets

Senior Product Support Specialist

Trace One

Owned technical relationships for a 12-account enterprise portfolio, leading high-severity incident response and cross-functional war rooms while maintaining a 90% renewal rate.