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Allison Curtis-Lopez

@allisoncurtis-lopez

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Product and customer success leader driving AI product adoption and operational efficiency.

United States

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What I'm looking for

I seek a role where I can lead AI-enabled product initiatives and customer success efforts, driving adoption, improving user experience, and scaling cross-functional processes in a collaborative, growth-oriented company.

I am a product and customer success leader with over a decade of experience uniting product development, customer advocacy, and operational improvements to deliver scalable solutions. I have led AI product initiatives, collaborated closely with R&D and design teams, and used tools like Abe and Claude to support product workflows and testing.

I consistently drive adoption through training, proactive customer communication, and documentation that informs product roadmaps. My background spans product management, customer success, sales support, and process automation, with measurable impacts in onboarding, retention, and team performance.

Experience

Work history, roles, and key accomplishments

Product Manager

Bravetto AI

Feb 2025 - Feb 2026 (1 year)

Collaborated with R&D to prioritize features, performed front-end QA and user-journey reviews to identify usability issues, and integrated brand standards into UI leading to improved product readiness and consistency.

Product Management QA Testing Claude Branding Cross Functional Collaboration

Customer Service Manager

Bravetto AI

Feb 2025 - Feb 2026 (1 year)

Gathered customer requirements, oversaw feature implementation, delivered training and demos to drive adoption, and provided proactive success support to inform product enhancements.

& Customer Success Requirements Gathering Implementation Customer Onboarding

Sales Support Manager

Paysmart USA

Feb 2017 - Feb 2025 (8 years)

Led cybersecurity framework implementation and support team operations, streamlined sales support workflows to improve contract turnaround time and operational efficiency.

Sales Support Cybersecurity Framework Process Improvement Team Management Operational Efficiency Troubleshooting

Inside Sales Account Executive

Paysmart USA

Feb 2016 - Feb 2017 (1 year)

Implemented a client-focused cloud database and vendor integrations to streamline onboarding, expanded key accounts, and redesigned onboarding procedures to boost retention and satisfaction.

Account Management CRM ACT Integration Onboarding Sales Operations Customer Retention

Accounts Receivable Specialist

Paysmart USA

Feb 2015 - Feb 2016 (1 year)

Developed integrated AR workflows and automated Excel/QuickBooks processes to improve reporting efficiency and transaction accuracy.

Accounts Receivable Quickbooks Workflow Design Reporting

Secondary ELA Teacher

AMIkids

Sep 2012 - Apr 2014 (1 year 7 months)

Taught English and integrated social development for at-risk youth, served as Train-the-Trainer for Microsoft Office 2010, and mentored first-year teachers to support certification.

Curriculum Development Classroom Instruction Mentorship Classroom Management