JOSE EGO
@joseego
I improve customer adoption and product outcomes through AI automation, analytics, QA, and customer success.
United StatesWhat I'm looking for
At MUBNB, I own customer relationships while building and improving customer-facing websites, web applications, AI-powered workflows, and operational automation.
I use customer health data, Google Analytics dashboards, and feedback to improve engagement, retention, conversion, and product performance. I also manage payment, SSO, analytics, booking-platform, API, and third-party integrations, completing end-to-end QA before releases.
Previously at Rallyware and Scotiabank Peru, I led SaaS customer projects, supported feature adoption, analyzed usage data, tested web and mobile applications, and helped increase affluent-customer digital adoption to 52%.
Experience
Work history, roles, and key accomplishments
Product Manager | Customer Success, AI & Automation
MUBNB
Jan 2024 - Present (2 years 8 months)
Owns customer relationships across a growing portfolio, leading onboarding, escalations, and retention. Leads development of customer-facing web applications and AI-powered workflows, and manages analytics and integrations.
Education
Degrees, certifications, and relevant coursework
Syntax Technologies
SDET, Software Development Engineer in Test
Completed the SDET - Software Development Engineer in Test program at Syntax Technologies in 2020.
University of Lima
Bachelor of Arts, Business Administration
Bachelor of Arts in Business Administration from the University of Lima, completed in 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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