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Justin Yurasits

@justinyurasits

Product leader at Optimizely and Citizens who took Optimizely Connect from pilot to production and validated an LLM-first voice assistant.

United States

Message

I took Optimizely Connect Platform from pilot to production as a serverless developer and app-marketplace platform, defining APIs and SDKs that cut new-app development time by 60%. Outside companies including Mailchimp and Valtech built on it, and daily-use apps grew from 3 to 35 within three months.

At Citizens, I owned AI-component requirements and pre-release validation for an LLM-first voice assistant, which launched to real customers on one business line. I now build Construction OS on the Claude API, MCP, n8n, and Claude Code, with eight workflows used on real jobs and bids.

Experience

Work history, roles, and key accomplishments

Current

AI Systems Builder

Current

Beacon Hill Interiors

Apr 2024 - Present (2 years 6 months)

Built Construction OS personally on the Claude API, MCP, n8n, and Claude Code, with eight workflows used as the sole operator on roughly twenty real jobs and bids. Designed components with separate decision authority and retrieval boundaries.

Claude APIs MCP N8n Claude Code Retrieval Workflow Design Approval Authority

Experience Owner — Contact Center Platform & AI Experience

Citizens

Mar 2026 - Oct 2026 (7 months)

Owned AI-component requirements and pre-release validation for a U.S. bank's LLM-first voice assistant, launching to real customers on one business line. Defined system behavior under uncertainty and led the roadmap for the conversational AI workstream.

AI Evaluation Release Validation LLM Taxonomy Design Roadmapping Compliance PII Conversational AI

Residential Construction Project Manager

Wellen Construction

Apr 2024 - Mar 2026 (1 year 11 months)

Built working pilots for ten operational workflows on Claude, Claude Code, Vercel, and Supabase while managing $1M–$4M projects. Colleagues used the tools on live jobs.

Claude Claude Code Vercel Supabase Project Management Workflow Pilots

Principal Product Manager — Generative AI, ML & Personalization

Optimizely

Apr 2023 - Apr 2024 (1 year)

Owned GenAI product strategy, roadmap, and backlog across 10+ product lines, directing a matrixed team of ten data scientists and Python developers. Established model evaluation as a product practice and made build-versus-source decisions across Google and OpenAI.

Generative AI Product Strategy Roadmapping Model Evaluation Python Data Science PaLM 2 Vertex AI OpenAI Writer PII Customer Discovery

Principal Product Manager — Optimizely Connect Platform

Optimizely

Jan 2022 - Apr 2023 (1 year 3 months)

Took Optimizely Connect Platform from pilot to production launch as a serverless developer and app-marketplace platform, growing apps in daily use from 3 to 35 within three months. Defined APIs and SDKs, cutting developer time for new apps 60%.

Serverless APIs SDK App Marketplaces Developer Documentation Integration Assessment Customer Advisory Boards

Head of Product — Contact Center Solutions

Jabra

Apr 2020 - Feb 2022 (1 year 10 months)

Led and mentored a team of five product managers while leading product for a $250M ARR portfolio. Stood up the portfolio's first SaaS product and led net-new development of Engage 50 II and Engage 55, driving $20M in annual revenue growth.

Product Management SaaS Pricing Packaging Hardware Market Analysis Manufacturing Revenue Growth

Director of Product Management — Digitization of Service

Fidelity Investments

Nov 2017 - Apr 2020 (2 years 5 months)

Led product for digital account opening serving 25M+ retail customers, cutting onboarding time 40% and account-opening drop-offs 15%. Expanded self-service, lifting usage 40% and removing 100,000+ live-agent calls a year.

Product Management Digital Account Opening Self Service Cross functional Leadership Risk Compliance

Head of Contact Center Support & Customer Success

Fidelity Investments

Jun 2014 - Nov 2017 (3 years 5 months)

Built and led a 30+ person global support and product operations team for a platform serving 25,000+ agents across 7,000+ application instances. Ran change, release, incident, and problem management, reducing change-related outages 65% and incident volume 85% in year one.

Support Operations Product Operations Change Management Release Management Incident Management Problem Management Team Leadership