Abim Islam

Owned backlog and roadmap for purchase, activation, payments, renewals, and self-service journeys for a 4M+ subscriber base. Improved mobile transaction performance ~20% by simplifying the payment flow/checkout, launched the Tablet Plan MVP and Apple Watch plan, and generated roughly 3K new subscribers per week after release; improved delivery efficiency by 25% and reduced rework using Claude/Chat

Owned backlog and delivery support for confidential web and mobile products, turning user behavior, stakeholder input, and business rules into delivery-ready requirements. Reduced support inquiry volume ~18% by improving self-service flows across two key workflows and improved discovery feedback synthesis using Claude/ChatGPT to speed requirement framing.

Cleaned and tightened backlog and requirements to support predictable delivery for enterprise digital journeys focused on account changes, order status, and payments. Rebuilt the B2B payment workflow with tokenized payments and modular checkout, increasing transaction volume ~30%, and owned execution through UAT and post-launch review.

Led eCommerce product ownership for T-Mobile’s prepaid business, focusing on the purchase funnel, payment experience, and new product launches. Improved payment completions ~18% and increased web/mobile revenue ~23% through personalized shopping flows and single-transaction checkout; supported the Grab and Go cash payment experience, unlocking ~$85K in monthly incremental revenue, and delivered a

Owned AT&T’s B2C digital self-service and support experiences for a 55M+ user base by converting operational pain points into well-defined delivery work. Reduced call center costs by ~$750K annually by redesigning the B2C Support Portal, reduced operational overhead by ~ $700K via a proactive Outage Alert system, and cut customer inquiry volume another ~25% through post-launch portal improvements

Supported Verizon Wireless digital experience improvements across Analytics, UX, SEO, and Engineering by translating performance gaps into actionable recommendations for the product team. Analyzed user behavior to identify journey drop-offs, shaped personalization concepts, improved chatbot continuity with session persistence requirements, and translated insights into prioritized roadmap inputs.

Owned product work across IoT, mobile insurance, and eCommerce payment flows, focusing on making complex experiences easy for consumers and coordinating delivery across multiple concurrent streams. Supported the HUM X GTM launch, delivered a 1-click tokenized payment experience, generated ~$200K in incremental quarterly revenue, and reduced customer support volume ~33% by launching a streamlined c

Led a 0-to-1 rebuild of the Mercedes-Benz eCommerce platform to better match brand experience and improve conversion. Increased quarterly online sales ~15%, improved checkout performance ~30%, and raised customer satisfaction ~15% by reducing friction through speed, mobile responsiveness, and streamlined purchase steps; facilitated stakeholder workshops to ground requirements in real input.

Served as a product owner for airport traveler automation, grounding product decisions through time spent as an agent observing traveler struggles firsthand. Launched iBorders across nine major US airports, improving passenger processing speed ~35%; kiosk redesign cut individual processing times ~30% by replacing text-heavy screens with flag-based language selection, and balanced multilingual UX a

Studied Computer Information Systems at Georgia State University from August 1999 to July 2003.