Janny User

Developed and implemented operational policies to optimise workflow, ensure regulatory compliance, and improve service quality. Oversaw daily operations, including staff management, social media management, finance management, and system maintenance, to enhance efficiency across departments.

Assisted different medical providers in live medical scribing, maintaining patient records, patient scheduling, new patient intake, and prescription refills. Managed verbal and electronic prior authorisations, and handled medical appeals and denials.

Developed comprehensive curriculum, course outlines, and teaching materials for medical technology programs. Provided academic support and supervised students through lectures, seminars, and laboratory experiments.

Catered and offered clients with insurance and/or investment products suitable to their budget and client assessment profile. Stored client’s confidential personal and medical information.

Analysed complex results and performed delta checks and troubleshooting in case problems arose. Encoded patients’ details, medical information, and results on the hospital’s Laboratory Information System.

Evaluated the quality of reagents, took note of the stock inventory, and ensured that drug test kits being used were validated by the Department of Health Philippines. Performed biometrics and test screening for Drug Test patients.

Studied Medical Technology, gaining expertise in laboratory operations, quality control, and diagnostic procedures. Developed skills in analyzing complex medical results and managing patient information systems.