Beatrix Ross User

I’m a results-driven Executive and Operations Support Specialist with 6+ years of experience supporting high-volume teams across healthcare, education, sales, and multi-site property management. I’m known for proactive communication, strong attention to detail, and independently managing fast-paced, multi-industry operations with structured process discipline.

At Quakers Hill Tennis School, I managed student bookings and scheduling for 50+ weekly appointments while streamlining admin workflows to support rapid growth in active students. I also built a client response SOP that reduced inquiry handling time from 15–30 minutes to 2–5 minutes, and I led retention follow-ups that dropped churn from 27% at its peak to 1% within two terms.

In my operations role at L.A. Urban, I resolved nearly 3,000 open maintenance work orders by implementing an SOP and tracking system for managers and maintenance teams across 13 buildings. I oversaw AppFolio property management and compliance tracking, improved website inquiry capture and response, and helped strengthen conversion opportunities through tighter workflow optimization and KPI-driven reporting.