Looking for a job

Toni Ann User

@toniannuser

I support healthcare teams with accurate clinical documentation, EMR workflows, insurance verification, and administrative operations.

Philippines

Message

What I'm looking for

I'm looking for a healthcare or administrative support role where I can apply my clinical documentation, EMR, confidentiality, insurance, and operational coordination experience while continuing to grow in AI-assisted virtual support workflows.

I've supported hospital clinical operations in the Philippines and Saudi Arabia, using Oracle Cerner, LIS, and clinical databases for patient records, diagnostic data entry, order verification, and quality documentation. I coordinate time-sensitive information among physicians, nursing stations, laboratory personnel, and hospital departments while protecting confidential records.

I also bring hands-on business operations experience across food retail, pharmacy, and bakery operations, covering staffing, procurement, budgeting, inventory, vendor coordination, and administration. Through recent AI-powered virtual assistant training, I'm building on this foundation with inbox, calendar, file organization, reporting, workflow documentation, Trello, ClickUp, and AI-assisted administrative workflows.

Experience

Work history, roles, and key accomplishments

Owner / Operations Manager

Food Retail Operations

Jan 2014 - Dec 2017 (3 years 11 months)

Managed multi-location food retail operations, including staffing, procurement, budgeting, cash reconciliation, inventory, vendor coordination, marketing, and day-to-day administration.

Operations Management Staffing Procurement Budgeting Cash Reconciliation Inventory Management Vendor coordination Marketing

Owner / Operations Support

Retail Pharmacy

Jan 2011 - Dec 2013 (2 years 11 months)

Supported day-to-day pharmacy business administration, inventory, supplier coordination, cash reconciliation, and regulatory documentation.

Pharmacy Administration Inventory Management Supplier Coordination Cash Reconciliation Regulatory Documentation

Bakery Operations

Jan 2012 - Jun 2013 (1 year 5 months)

Managed short-term bakery operations, including purchasing, production coordination, sales monitoring, and basic financial administration.

Purchasing Production Coordination Sales Monitoring Financial administration

Medical Technologist - Clinical Operations & Diagnostics

The New Medical City

Jan 2003 - Dec 2010 (7 years 11 months)

Used hospital clinical systems for patient record lookup, order verification, diagnostic data entry, and billing-related updates. Coordinated time-sensitive diagnostic information and communication among physicians, nursing stations, and laboratory personnel.

Oracle Cerner EMR LIS patient records Diagnostic Data Capture Insurance Verification Billing Support HIPAA Documentation

Medical Technologist

KAAB Airbase Hospital

Jan 2007 - Dec 2009 (2 years 11 months)

Used the Laboratory Information System (LIS) and clinical databases for test documentation, quality-assurance records, and patient record archiving. Performed clinical processing and maintained accurate documentation in a regulated hospital environment.

LIS Clinical Databases Test documentation Quality Assurance patient records Insurance Verification SOP流程设计 Data Integrity

Medical Technologist / Administrative Support

Al Jubail Dispensary

Jan 2005 - Dec 2007 (2 years 11 months)

Entered and verified diagnostic information using Oracle Cerner and communicated critical and routine results to clinical personnel. Handled sensitive patient and staff documentation, insurance-related coordination, and administrative records.

Oracle Cerner Diagnostic Data Capture Insurance Coordination Documentation Scheduling Correspondence Stakeholder Communication

Education

Degrees, certifications, and relevant coursework

HIPAATraining.com

HIPAA Awareness for Healthcare Providers, Healthcare Compliance

HIPAA Awareness for Healthcare Providers certification issued in 2025.

VA Training PH

30-Day AI-Powered Virtual Assistant Bootcamp, Virtual Assistant

Completed a 30-Day AI-Powered Virtual Assistant Bootcamp in September 2025, covering administrative support, inbox management, calendar and file organization, Trello, ClickUp, AI-powered task automation, business reporting, and workflow documentation.