Karl Ledesma

Support day-to-day healthcare operations by coordinating administrative priorities, documentation, follow-ups, and leadership requests. Maintain and improve workflows, trackers, and operational processes to increase visibility, accountability, and consistency.

Managed day-to-day property operations including bookings, calendar administration, guest communication, and service coordination. Coordinated housekeeping, maintenance, and external vendors to ensure operational requests were completed efficiently and on schedule.

Coordinated regional operations across field teams, leadership, customers, and external stakeholders to ensure smooth execution of business activities. Managed operational priorities, deliverables, deadlines, milestones, and reporting requirements across multiple initiatives.

Managed financial operations including accounts payable, accounts receivable, cash flow, payment processing, and budget controls. Prepared financial statements, management reports, and budgets to support business visibility and decision-making.

Managed high-volume customer interactions while meeting service-level agreements, performance metrics, and quality standards. Coordinated with hospitals, medical providers, and internal teams to facilitate time-sensitive requests and resolve customer concerns.

Supervised and mentored a team of 30+ Sales Associates, supporting performance, accountability, and customer-service standards. Monitored KPIs, sales metrics, and conversion targets to track team performance and identify improvement opportunities.

Managed customer enquiries, identified needs, and provided appropriate solutions. Resolved customer concerns through effective communication and structured problem-solving.

Bachelor of Science in Business Administration with a focus on Marketing and Advertising.