Looking for a job

Jessica May Navat

@jessicamaynavat

Message

I streamline medical administration, customer success, and operations for global teams.

Philippines

Message

What I'm looking for

I'm looking for a remote role where I can support executives, healthcare teams, or customers; improve workflows; manage operations; and deliver reliable service in a fast-paced, collaborative environment.

I support Canadian physicians at ClinicLine Philippines by managing appointments, referrals, patient communications, EMRs, medical documentation, and specialist coordination.

At Alucea (LessonWise), I support tutors, parents, and students across the UK through onboarding, invoicing, lesson scheduling, billing enquiries, and issue resolution. I work with leadership to improve customer experience, retention, and internal processes.

Across 20+ years in operations and leadership, including Aquamotif Co., DALI Discount AG, SM Retail, and Jollibee Group, I've supported executives, customers, and cross-functional teams in fast-paced environments.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Customer Success Specialist

Current

Alucea (LessonWise)

Nov 2024 - Present (1 year 10 months)

Delivers exceptional customer support to tutors, parents, and students across the UK, managing onboarding, customer success, invoicing, operational support, and issue resolution.

Customer Support Customer Success Onboarding Invoicing Issue Resolution Cross Functional Communication Lesson Scheduling Billing

Current

Virtual Medical Administrator

Current

ClinicLine Philippines Inc.

Feb 2024 - Present (2 years 7 months)

Provides remote administrative support to multiple Canadian physicians and specialists, managing appointments, referrals, patient communications, EMRs, medical documentation, and specialist coordination.

Accuro PS Suite Oscar Pro Avaros EMR Management Patient Communication Appointment Scheduling Medical Documentation