Open to opportunities

Janeth Villamizar

@janethvillamizar

Message

Senior executive support and customer success leader skilled in onboarding and cross-functional operations.

United States

Message

What I'm looking for

I’m looking for a client-focused role where I can lead onboarding, protect SLA compliance, and coordinate cross-functional execution. I want to apply executive support, conflict resolution, and operational improvements to help a team deliver exceptional client outcomes.

I’m a results-driven senior professional with 20+ years of experience in executive support, client-facing roles, and cross-functional project coordination. I’m known for conflict resolution, user onboarding, and relationship management with high-profile clients, turning complex operational challenges into efficient, client-centered solutions.

In my recent role as a Customer Experience & Community Outreach Specialist at BeeFreee LLC, I led user onboarding programs, resolved daily customer inquiries in real time, and served as a public-facing brand ambassador. I also coordinated directly with operations and technology teams to escalate and resolve service disruptions, minimizing impact on end users.

I balance client success with operational rigor through hands-on experience across roles—from Freelance Front-End Development (WordPress and no-code platforms) to Construction Auditor & Quality Control and Project Manager responsibilities. I bring deep expertise in Google Workspace, Microsoft 365, and no-code digital platforms, plus bilingual communication (Spanish native / English conversational) to deliver quality outcomes and maintain service quality metrics.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience

Current

Freebee

Jul 2023 - Present (2 years 9 months)

Delivered exceptional customer experience to 150+ weekly users of a free community electric vehicle service. Managed community outreach initiatives to drive user engagement and brand awareness across the Aventura area. Served as the primary point of contact for riders, resolving inquiries and ensuring a seamless, positive experience at every touchpoint.

Customer Service Customer Experience Customer Engagement Customer Success Customer Onboarding Customer Retention Customer Support Customer Education

Current

Freelance Front-End Dev

Current

Independent

Jan 2018 - Present (8 years 3 months)

Designed and developed client websites using WordPress and no-code platforms, delivering projects on time and within scope. Managed the full project lifecycle independently, from client briefing and UX architecture to final delivery and post-launch support.

WordPress UX Architecture

Current

Real Estate Agent

Current

Weston International Realty

Sep 2004 - Present (21 years 7 months)

Licensed real estate professional specializing in residential properties across Miami-Dade and Broward County markets. Dedicated to guiding buyers, sellers, and investors through every stage of the real estate process, from property search and market analysis to negotiation and closing. Committed to building lasting client relationships based on trust, transparency, and exceptional customer care.

Real Estate Real Estate Transactions Hunting For New Clients Listen And Interact With Clients International Business Transactions

Education

Degrees, certifications, and relevant coursework

VitualiaNet

Specialization, New Internet Professions

Completed a Specialization in New Internet Professions in 2018 through VitualiaNet.

Universidad Piloto de Colombia

Bachelor of Architecture, Architecture

Earned a Bachelor of Architecture from Universidad Piloto de Colombia and was an award winner of the Colombian Society of Architects' National Prize for Urban Space Design for 'Parque Paseo de los Próceres'.