Open to opportunities

carolina munoz

@carolinamunoz

Message

Bilingual administrative professional specializing in executive support and client coordination.

Colombia

Message

What I'm looking for

I seek remote roles providing executive/administrative support where I can improve processes, manage onboarding, and deliver client-facing communications in a collaborative, inclusive environment.

I am a bilingual administrative and client-support professional with over eight years of experience delivering high-quality virtual executive support, onboarding coordination, and remote customer service across Latin America and the U.S. I excel at managing calendars, coordinating cross-functional teams, and streamlining communication processes to improve accountability and service consistency.

Across roles with startups and global media firms, I have led client onboarding, designed SOPs and follow-up workflows, coordinated regional operations, and produced bilingual reports to keep stakeholders aligned. I am skilled with Google Workspace, Zoom, Slack, Trello, Notion, and Microsoft Office, and I bring a DEI-sensitive communication approach to team interactions.

I thrive in fast-paced, remote environments where attention to detail, empathy, and process improvement drive client success. I seek opportunities to support teams with scalable administrative systems, clear internal communications, and strong client-facing execution.

Experience

Work history, roles, and key accomplishments

Current

Hospitality & Experience Consultant

Current

ASH (Asesoría en Servicio y Hospitalidad)

Apr 2025 - Present (9 months)

Led client onboarding, hospitality coordination, and service workflow design for property management clients; created SOPs and follow-up workflows to improve team accountability and service consistency.

Client Onboarding SOP Development Workflow Design Calendar Management Documentation Google Workspace Zoom Slack Notion

Engagement Leader – LATAM

Renovatio

Jun 2022 - Apr 2025 (2 years 10 months)

Managed media coordination and client-facing communications across Colombia, Mexico, and Peru; coordinated meetings, timelines, and regional operations to keep stakeholders aligned.

Stakeholder Management Project Coordination Reporting Google Workspace Slack Trello

Virtual Assistant & Client Coordinator

Present.ly

Feb 2020 - Jun 2022 (2 years 4 months)

Supported multiple clients with administrative tasks, email and calendar management, travel logistics, and onboarding documentation; refined SOPs and client experience playbooks to streamline operations.

Calendar Management Onboarding Travel Logistics Documentation SOPs Notion Trello Microsoft Office

Account Planner

A+E Networks Latin America

Jan 2016 - Feb 2018 (2 years 1 month)

Handled media planning and sales documentation for clients including P&G, Coca-Cola, and Warner Brothers; coordinated travel and event logistics and supported cross-departmental campaign logistics.

Media Planning Client Communication Sales Documents Event Logistics Project Coordination Stakeholder Management Microsoft Office Reporting

Senior Media Planner

GroupM MediaCom

Jun 2014 - Jan 2016 (1 year 7 months)

Led media planning and buying for clients including Revlon and Warner Bros; supported client communications, project tracking across Latin America, and trained junior team members on campaign delivery.