Open to opportunities

Nat Blanco

@natblanco

Message

Detail-oriented virtual executive assistant specializing in CX, client onboarding, and operational efficiency.

United States

Message

What I'm looking for

I seek a remote role where I can support executives and cross-functional teams, improve CX and onboarding processes, and grow into broader operational or customer-success responsibilities.

I am a proactive virtual executive assistant and customer experience specialist with over three years supporting C-level executives, teams, and clients across logistics, tech, and service industries. I deliver polished documentation, organized operations, and discreet handling of sensitive tasks while working effectively across time zones.

My background includes coordinating procurement timelines, managing CRM records, and leading client onboarding processes that improved workflow efficiency and service adoption. I have hands-on experience maintaining tracking systems, drafting reports and proposals, and developing standard operating procedures to streamline operations.

I am results-driven and comfortable collaborating with cross-functional stakeholders to improve customer experience, resolve incidents, and escalate issues for timely resolution. I leverage tools like Google Workspace, Trello, Salesforce, and Microsoft Office 365 to keep teams aligned and projects on schedule.

Experience

Work history, roles, and key accomplishments

Current

Indirect Procurement Coordinator

Current

LogicSource

Jan 2024 - Present (1 year 8 months)

Coordinated vendor communications and subcontractor schedules, maintained proposal and approval tracking systems, and improved workflow efficiency by identifying bottlenecks and implementing escalation processes.

Vendor Management Project Tracking Scheduling Process Improvement CRM

Inside Sales Support

STG Logistics

Jan 2023 - Dec 2024 (1 year 11 months)

Supported marketing and commercial teams in business acquisition through email campaigns and client onboarding, maintaining CRM records and improving onboarding materials to boost adoption.

Onboarding CRM Management Email Marketing Data Entry Sales Support

Virtual Executive Assistant

Newline Holding

Jan 2022 - Dec 2023 (1 year 11 months)

Managed calendars, travel bookings, and bilingual (English/Spanish) communications to ensure timely coordination of meetings and follow-ups; created SOPs and drafted reports to streamline client operations.

Calendar Management Travel Coordination SOPs Google Workspace Microsoft Office Research Bilingualism File Management

CX Specialist

Unspecified

Jan 2020 - Dec 2022 (2 years 11 months)

Improved customer experience by resolving incidents, maintaining interaction records, and producing KPI reports; developed knowledge base articles and escalated bugs for timely resolution.

Customer Experience Knowledge Base KPIs CRM Customer Escalation Trello

Sales & Service Associate

AGR Group

Jan 2016 - Dec 2019 (3 years 11 months)

Conducted phone outreach and delivered tailored energy solutions to U.S. residential clients, produced sales reports and collaborated with managers to refine pitch materials and call tracking.

Sales Reporting Performance Metrics Customer Service Data Tracking