Katherine Beltran

Manage client relationships and day-to-day communication across real estate, mortgage, hospitality, and retail accounts. Built and maintain client-facing service and lead-response systems, improving responsiveness and follow-through.

Supported a producing agent with high-volume phone communication, qualifying and guiding clients. Managed CRM data entry, follow-up scheduling, and client tracking.

Delivered a personalized customer experience representing a premium global brand. Collaborated with a team to meet service goals and participated in ongoing training.

Delivered professional guest service, managed safety and security procedures, and handled phone attendance, parking logistics, and event planning. Assisted homeowners with guest leasing as a digital platform manager.

Worked directly with clients as a buyer's agent, building trust and guiding people through high-stakes decisions. Built working relationships with agents, lenders, appraisers, and title companies.

Supported administrative operations, scheduling showings, open houses, and meetings. Handled cold and warm client calling and kept CRM records current.

Delivered a welcoming member experience and supported new-member onboarding. Helped members navigate services and stay engaged with their goals.

Bachelor of Science in Psychology from Valencia College, completed in 2017.

Bachelor of Arts in Recording Engineering from Full Sail University, completed in 2016.

Undergraduate studies at Miami Dade College from 2013 to 2014.

High school diploma from Felix Varela Senior High, completed in 2014.