Looking for a job

Jane Joseph

@janejoseph

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I resolve customer issues, manage CRM cases, and deliver professional support across high-volume remote channels.

Nigeria

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What I'm looking for

I'm looking for a customer support role where I can manage customer cases, resolve issues efficiently, maintain accurate CRM records, and contribute to productivity and quality targets in a remote team.

I've supported customers at Techno Flex Company Limited, resolving account, billing, service, and product concerns while documenting every interaction and follow-up in CRM systems.

At North Star Insurance Advisors, I managed high volumes of inbound and outbound communications, exceeded weekly sales targets by 18%, and closed over 120 new insurance policies within one year.

As an Appointment Setter and Customer Support professional at Mask Hr, I coordinated appointments, maintained accurate customer records, and provided timely responses to prospective and existing customers.

I use HubSpot, Zendesk, Zoho, Salesforce, Pipedrive, Freshdesk, and productivity tools to manage cases, resolve complaints, support orders and deliveries, and keep customers informed through resolution.

Experience

Work history, roles, and key accomplishments

Appointment Setter / Customer Support

Mask Hr

Sep 2025 - Jan 2026 (4 months)

Communicated with prospective and existing customers, managed appointment-related inquiries, and maintained accurate records. Conducted follow-ups and coordinated appointments according to customer availability.

CRM Communication Skills Appointment Scheduling Customer Service Follow up

Customer Support Representative

Techno Flex Company Limited

Jul 2024 - Oct 2025 (1 year 3 months)

Responded to customer inquiries and provided professional assistance with account, billing, service, and product-related concerns. Documented interactions and managed multiple cases while maintaining productivity and quality standards.

HubSpot Zendesk Zoho Pipedrive Excel Google Workspace CRM Case Management Customer Service Problem Solving

Call Expert / Customer Service

North Star Insurance Advisors

Jun 2023 - Aug 2025 (2 years 2 months)

Managed high volumes of inbound and outbound customer communications, identified needs, and resolved concerns. Exceeded weekly sales targets by 18% and closed over 120 new insurance policies within one year.

CRM Customer Service Sales Communication Skills Problem Solving Active Listening Follow up