Pelumi Madamidola
@pelumimadamidola
Customer Support Representative with 3+ years resolving issues via phone, email, chat, and Salesforce.
NigeriaWhat I'm looking for
I’m a dedicated Customer Support Representative with 3+ years of experience delivering exceptional customer service across phone, email, chat, and remote environments. I’m skilled in customer relationship management, conflict resolution, and technical support, and I use CRM systems like Salesforce to keep customer interactions accurate and actionable.
In my current remote role, I consistently exceeded monthly support KPIs by resolving 95% of customer inquiries within SLA targets, while maintaining high customer satisfaction ratings. I’ve also contributed to process improvements that resulted in a 70% increase in customer success rates—bringing a proactive, empathetic approach to issue resolution, follow-up, and cross-team collaboration.
Experience
Work history, roles, and key accomplishments
Customer Support Representative (Remote)
Achieve Test Prep
Jan 2023 - Present (3 years 6 months)
Resolved customer inquiries via phone, email, and chat, providing technical assistance and troubleshooting guidance. Managed customer records in Salesforce, scheduled appointments, and consistently exceeded monthly support KPIs by resolving 95% of inquiries within SLA targets.
Appointment Setter
Dream Entertainment Company
Jan 2022 - Jan 2023 (1 year)
Contacted prospective clients and qualified leads for sales opportunities, scheduling appointments between prospects and company representatives. Managed appointment calendars and sent reminders to improve attendance while maintaining accurate customer records and follow-up communications.
E-Commerce Store Customer Representative
Jolcozy Homewear Online Store
Jan 2020 - Jan 2022 (2 years)
Provided customer support for product, order, and delivery inquiries, resolving complaints with timely solutions. Processed returns and exchanges, handled order updates, and supported purchase decisions while maintaining accurate interaction records.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
B.Tech in Biochemistry, Biochemistry
Earned a B.Tech in Biochemistry (Bachelor of Science and Technology) at Ladoke Akintola University of Technology.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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