Open to opportunities

Obiananma Onumaku

@obiananmaonumaku1

Message

I resolve customer issues across phone, email, and chat for remote teams.

Nigeria

Message

What I'm looking for

I'm looking for a global remote customer support role where I can resolve customer issues through phone, email, and chat, use CRM tools effectively, work independently, and support customers across flexible time zones.

I've supported customers at Kula Vita Healthcare, Franchoz Integrated Services, Eleafav Real Estate Company, and Mansard Insurance Plc through high-volume phone, email, chat, and messaging support.

At Kula Vita Healthcare, I handled 200+ inbound and outbound calls daily, helping customers with inquiries, orders, payment plans, product information, and concerns. I maintained accurate customer information in LeadVertex CRM while keeping every interaction friendly and professional.

Across remote customer support roles, I've managed order tracking, follow-ups, customer records, and complaint resolution using Zendesk and other CRM tools. I enjoy solving problems, helping people feel heard and valued, and documenting support work accurately.

I'm equipped for global remote work with a dedicated home office, reliable high-speed internet, noise-canceling equipment, and flexibility across GMT, EST, and PST schedules.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Kula Vita Healthcare

Feb 2026 - Jul 2026 (5 months)

Handled 200+ inbound and outbound calls daily, assisting customers with inquiries, orders, payment plans, and product information. Resolved concerns and maintained accurate records using LeadVertex CRM.

Customer Service Call Handling CRM Leadvertex Problem Solving Data Entry

Remote Customer Support Agent

Franchoz Integrated Services

Jan 2022 - Dec 2025 (3 years 11 months)

Provided customer support via phone, email, and messaging platforms, resolving inquiries and complaints professionally. Managed records and follow-ups using Zendesk and other CRM tools.

Customer Support Zendesk CRM Problem Solving Documentation Order Tracking

Call Center Agent

Eleafav Real Estate Company

Feb 2019 - Dec 2021 (2 years 10 months)

Managed 200-300 outbound and inbound calls daily, responding to inquiries and handling complaints effectively. Updated customer information using Zendesk and assisted with payment options.

Call Handling Customer Service Zendesk CRM Problem Solving Data Entry

Customer Service & Sales Representative

Mansard Insurance Plc

Aug 2014 - Feb 2016 (1 year 6 months)

Responded to customer questions about products and services, assisted with account and payment concerns, and resolved complaints calmly. Maintained accurate records and follow-ups.

Customer Service Sales Problem Solving Record keeping Follow up

Trainee – Technical & Field Support

Imo State Water Development Agency

May 2012 - Aug 2012 (3 months)

Assisted teams with documentation and reporting during field projects, collaborating to meet project timelines. Supported technical operations with attention to detail and accuracy.

Documentation Reporting Collaboration Technical Support Attention To Detail

Administrative Assistant

Omega Technologies

Mar 2010 - Aug 2010 (5 months)

Provided administrative and front-desk support to clients and staff, performing data entry, document preparation, and record management. Assisted with petty cash management and daily office operations.

Administrative Support Data Entry Document Management Record keeping Front Desk Support Office Operations