JCJan Colson
@jancolson
Dynamic Customer Success expert with 12+ years in Tech.
IcelandWhat I'm looking for
I am a Strategic Customer Success Manager with over 12 years of experience in the technology sector, specializing in SaaS and analytics within RetailTech, MarTech, and Supply Chain. My expertise lies in maximizing Net Revenue Retention (NRR) and driving success for global B2B clients. I have a proven track record of achieving 110%+ NRR and successfully expanding into new markets, demonstrating my ability to build and implement scalable Customer Success strategies for both start-ups and established organizations.
Throughout my career, I have managed multimillion-dollar ARR portfolios and forged trusted relationships with C-level executives and key stakeholders. My experience spans across Europe, the US, Australia, and Brazil, where I have thrived in dynamic, fast-paced environments. I am also an early adopter of AI technologies, leveraging these tools to optimize workflows, improve customer outcomes, and drive innovation.
Experience
Work history, roles, and key accomplishments
Manager, Customer Success
Resilinc
Jan 2024 - Present (1 year 5 months)
Managing a $2M+ ARR portfolio across 6 global clients in the government and aerospace sectors. Focused on strategic customer relationships and complex account management.
Strategic Customer Success Manager
SupplyShift
Apr 2022 - Jan 2024 (1 year 9 months)
Scaled Customer Success operations for Series B readiness, managing a $2M+ ARR portfolio across 20 clients with a 110% NRR and 95% CSAT.
Senior Customer Success Manager
Nextail Labs
Jul 2019 - Apr 2022 (2 years 9 months)
Led market expansion in the UK and Australia, achieving $1.2M in ARR upsell and implementing governance models and success plans.
European Client Services Manager
Planalytics
Feb 2014 - Dec 2017 (3 years 10 months)
Achieved major upsells for Tier 1 clients and collaborated on strategic marketing initiatives, earning the Client Upsell Award.
Customer Planning Manager
Birds Eye Iglo Group
Mar 2012 - Feb 2014 (1 year 11 months)
Ranked No. 1 Supplier at Sainsbury’s through CPFR excellence and awarded ‘Supply Chain Hero of the Year’.
Logistics Assistant
Unilever
Mar 2009 - Apr 2011 (2 years 1 month)
Supported logistics operations and contributed to supply chain efficiency.
Master Data Analyst
Sara Lee
Nov 2006 - Mar 2009 (2 years 4 months)
Managed master data processes to ensure data integrity and support business operations.
Education
Degrees, certifications, and relevant coursework
Jan hasn't added their education
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Availability
Location
IcelandAuthorized to work in
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