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Drifa Ulfarsdottir

@drifaulfarsdottir

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Dedicated Customer Success Manager with a proven track record.

Iceland

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What I'm looking for

I am seeking a role that allows me to leverage my customer success expertise while fostering strong client relationships and driving retention.

As a Customer Success Manager with over three years of experience at Tempo Software, I have successfully managed over 150 enterprise customer accounts, each valued at over $1 million monthly. My dedication to client satisfaction has resulted in an impressive 89% retention rate, showcasing my ability to onboard new clients and develop tailored success plans that significantly improve customer satisfaction.

Prior to my role at Tempo Software, I served as the Director of Customer Relations at Emery Silfurtun EHF, where I negotiated global contracts worth between $3-10 million. My experience spans across marketing, operations, and executive support, where I coordinated international meetings and managed office logistics in both Iceland and Canada. I am passionate about driving customer success and resolving issues proactively, which has consistently reduced churn and enhanced client relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Tempo Software

Jan 2021 - Apr 2024 (3 years 3 months)

Dedicated Customer Success Manager with a proven track record in driving customer retention and satisfaction for large-scale clients in the software industry. Managed over 150 enterprise accounts valued at $1M+ monthly, achieving an 89% retention rate through tailored success plans and proactive issue resolution.

Customer Success Account Management Retention Customer Satisfaction Problem Solving Communication Data Analysis

Director of Customer Relations

Emery Silfurtun EHF

Jan 2018 - Jan 2020 (1 year 11 months)

Negotiated global contracts for pulp molding machines, managing marketing and office operations across Iceland and Canada. Coordinated international meetings and travel logistics, enhancing operational efficiency.

Contract Negotiation Marketing Management Operations Management Event Coordination Communication Strategic Planning Team Leadership

Project Coordinator & Executive Assistant

Carbon Recycling International

Jan 2009 - Jan 2017 (8 years)

Provided executive support to the CEO, managing travel and calendar. Developed media materials to enhance brand visibility and led HR activities, improving operational efficiency.

Executive Management Travel Management Calendar Management Media HR Management Operations Communication Project Coordination

Education

Degrees, certifications, and relevant coursework

University of Iceland

Bachelor of Arts, International Business & Marketing

2015 - 2018

Completed a Bachelor of Arts in International Business & Marketing, where I negotiated $3-10M global contracts for pulp molding machines and managed marketing, website, and office operations across Iceland and Canada.