I’m looking for a remote role in Operations, Project Management, Process Management, or Customer Operations. I’m interested in managing projects and operational processes, solving problems, improving workflows, and contributing to efficient and reliable business operations within an international company.
Looking for a job
Nikita Baikov
@nikitab
Business and Customer Operations professional experienced in project management, process optimization, workflows, and client relations.
EstoniaWhat I'm looking for
Operations and project management professional with 10+ years of experience in business operations, project coordination, and customer management.
Experienced in managing projects, operational processes, budgets, workflows, contractors, and client relationships.
Strong background in process optimization, problem solving, and service improvement.
Skilled in coordinating multiple stakeholders and managing projects from planning through execution.
Experienced in performance monitoring, reporting, data analysis, and digital systems.
My background combines operations, project management, customer service, sales, and digital marketing.
I’m looking for a remote role in Operations, Project Management, Process Management, or Customer Operations where I can contribute to efficient and reliable business processes.
Experience
Work history, roles, and key accomplishments
SA
Current
Key Account Manager
Stell Eesti AS
Jan 2020 - Present (6 years 8 months)
Lead operations, budgeting, and maintenance processes. Coordinate teams, contractors, and projects (CAPEX/OPEX) and monitor performance to improve operational efficiency.
UO
Current
Marketing Project & Operations Manager
Upup Service OÜ
Jan 2015 - Present (11 years 8 months)
Managed client projects and business operations. Coordinated campaigns, workflows, and client communication, and analyzed performance to prepare reports.
WO
Sales & Marketing Director
Woodexpo OÜ
Jan 2014 - Dec 2019 (5 years 11 months)
Managed B2B sales and team performance. Developed strategies, monitored KPIs, and supported business growth through analysis and reporting.
AD
Sales & Logistics Coordinator
Ausi Deals
Jan 2013 - Dec 2014 (1 year 11 months)
Coordinated logistics and sales processes. Prepared reports and supported operations.
Education
Degrees, certifications, and relevant coursework
Tallinn University
Bachelor of Arts, Social Science
2009 - 2012
Bachelor of Arts in Social Science from Tallinn University, completed from 2009 to 2012.
Tallinn University of Technology
Information Technology Studies, Information Technology
2007 - 2009
Information Technology Studies at Tallinn University of Technology from 2007 to 2009.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EstoniaAuthorized to work in
Bulgaria
Austria
Belgium
Croatia
Cyprus
Czechia
Denmark
Finland
France
Germany
Greece
Hungary
Iceland
Ireland
Lithuania
Latvia
Italy
Liechtenstein
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Spain
Sweden
SwitzerlandSalary expectations
50k-70k EUR
Social media
Job categories
Skills
Business OperationsProcess OptimizationProject ManagementProblem SolvingTeam CoordinationClient ManagementReportingData AnalysisDigital SystemsAI ToolsDigital MarketingBudgetingCAPEXOPEXMaintenance ManagementB2B SalesKPI MonitoringMicrosoft OfficeGoogle WorkspaceTogglScoro CRMFinbiteZendesk1C PlatformSaleslogixModeranERPLYSaagoMeta Business SuiteMeta Ads ManagerGoogle AdsYouTube AdsWordPressCanvaChatGptPremiere ProCapcutSplicingCustomer OperationsCustomer Operations ManagementCustomer service management
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