Drifa Ulfarsdóttir

I am a dedicated and results-driven Customer Success Manager with a passion for building strong, lasting relationships with clients. With a proven track record of managing over 150 enterprise customer accounts valued at over $1M, I take pride in delivering exceptional results and ensuring customer satisfaction. My approach is rooted in honesty, integrity, and a genuine commitment to my clients, which drives me to continuously improve the value I provide.

Throughout my career, I have developed long-term tailored customer success plans and proactively resolved customer issues, significantly reducing churn through a data-driven approach. My experience includes negotiating global contracts worth millions and managing marketing and operational activities across multiple regions. I believe in acting as the voice of the customer, ensuring their needs and use cases are effectively communicated within the team.