Open to opportunities

James Hornung

@jameshornung

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Results-focused director of operations with expertise in strategic leadership.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, encourages innovation, and offers opportunities for professional growth.

I am a results-focused and strategic business operations leader with extensive experience in driving operational excellence in fast-paced, high-growth environments. My proven success in managing cross-functional teams and executing strategic initiatives has allowed me to translate data into actionable insights effectively. I am passionate about improving customer and provider experiences through data-backed decision-making and team collaboration.

Throughout my career, I have led global operations and implemented scalable processes that have delivered multimillion-dollar cost savings. At 2U, I spearheaded the launch of an educator scheduling platform that resulted in $500K in annual savings and improved workflow scalability. My ability to synthesize operational KPIs and inform resourcing decisions has been instrumental in optimizing performance across teams.

With a strong background in project management and talent development, I have successfully established teams that ensure compliance and operational efficiency. I thrive in environments where I can leverage my skills in strategic planning and performance tracking to drive significant improvements and foster a culture of continuous growth.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Apr 2023 - Present (2 years 4 months)

Led and coached cross-functional teams to optimize global operations supporting 5,000+ part-time employees, driving measurable improvements in process efficiency and service consistency. Spearheaded cross-functional launch of educator scheduling platform in partnership with Product & Engineering, delivering $500K in annual savings and improving workflow scalability.

Strategic Leadership Project Management Data Analysis Change Management Scalability Communication Talent Development Strategic Planning Cross Functional Collaboration

Director of Educator Operations

Apr 2021 - Apr 2023 (2 years)

Instituted scalable, repeatable processes, workflows, and systems to support the full lifecycle of part-time educators within the business. Defined and operationalized new payment workflows, working with Product to ensure business logic was built into platform infrastructure that drove $2M+ in annual savings.

Process Improvement Workflow Automation System Implementation Data Analysis Savings SOX Compliance Team Leadership Data Driven Decision Making Payroll Management

Senior Operations Manager

Oct 2019 - Apr 2021 (1 year 6 months)

Implemented foundational systems and processes to support the long-term needs of part-time educators and their stakeholders. Implemented Greenhouse ATS with bi-directional CRM integration, improving real-time staffing insights and hiring efficiency.

System Implementation Process Development ATS CRM Technical Support Change Management Training UAT IT Support

Recruitment Manager

Trilogy Education Services

Jul 2018 - Oct 2019 (1 year 3 months)

Scaled and operationalized high-volume recruitment workflows, enabling the hiring of leading industry professionals to support rapid growth. Developed performance metrics to enhance recruitment efficiency and ensure alignment with company goals.

Recruitment Workflow Optimization Performance Metrics Stakeholder Engagement Onboarding Training Curriculum Development Applicant Tracking Systems Technical Operations

Founding Member of Recruitment Team

Trilogy Education Services

Jan 2017 - Jul 2018 (1 year 6 months)

Designed and implemented an innovative, scalable recruitment process that supported screening over 10,000 applicants during a hyper-growth phase. Managed a technical operations team that screened for industry leading experts to fuel the company’s explosive growth.

Scalability Technical Operations Recruitment Management Team Leadership Data Management Process Automation

Billing Manager

Intermedix

Dec 2010 - Dec 2016 (6 years)

Managed nationwide billing operations of a fully remote team, ensuring 95%+ accuracy and HIPAA compliance. Oversaw all aspects of billing, from claim submission to payment posting and denial management.

Billing Operations Remote Team Management HIPAA)Revenue Cycle Management Payment Posting Denial Management Financial Management Team Leadership

Billing Operations

ESO Solutions

Jun 2008 - Dec 2010 (2 years 6 months)

Optimized revenue collection for fire departments and EMS providers through data-driven initiatives. Implemented strategies to improve billing efficiency and reduce outstanding accounts.

Data Analysis Billing Operations Financial Management Process Improvement Fire Department Billing Accounts Receivable Data Driven Decision Making Collections Strategies

Education

Degrees, certifications, and relevant coursework

Coding Bootcamp

Coding Bootcamp Certificate, Web Development

Completed a comprehensive coding bootcamp covering web development technologies. Gained proficiency in front-end and back-end development, including HTML, CSS, JavaScript, and various frameworks and databases.