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Alyssa Miller

@alyssamiller2

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Director of Operations at Highfive Schools Inc, building scalable systems and workflows for an EdTech startup.

United States

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At Highfive Schools Inc, I partner with the CEO and leadership team to identify operational priorities and build scalable systems, workflows, and reporting. I own cross-functional initiatives from strategy through execution, including HubSpot architecture and process automation.

At Kenzie Academy, I built operational systems and infrastructure as the EdTech startup grew from ~9 to 120 employees and through acquisition. I also directed post-acquisition initiatives, including a Title IV billing rollout and compliance readiness, and oversaw implementation of the first SIS.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

Highfive Schools Inc

Jan 2026 - Present (9 months)

Partner with the CEO and leadership team to identify operational priorities and build scalable systems, workflows, and reporting across a high-growth EdTech startup. Own cross-functional initiatives from strategy through execution, including HubSpot architecture, process automation, financial planning, and operational infrastructure.

Business Operations Cross functional Leadership Strategic Operations HubSpot Process Automation Process Optimization Program Management Project Management operational scaling SOP Development Systems Implementation Data Analysis And Reporting Stakeholder Management Team Leadership Vendor coordination

Business Operations Manager

SEP Capital LLC

Oct 2025 - Dec 2025 (2 months)

Led cross-functional initiatives to optimize workflows and operational efficiency across sales, finance, and client-facing teams. Designed scalable onboarding and training frameworks to ensure consistency, compliance, and operational efficiency.

Business Operations Cross functional Leadership Process Optimization operational scaling SOP Development Systems Implementation Data Analysis And Reporting Stakeholder Management Team Leadership Vendor coordination

Executive Assistant

SEP Capital LLC

Mar 2025 - Oct 2025 (7 months)

Created SOPs, operational playbooks, and documentation systems to support team learning and knowledge sharing. Promoted to Business Operations Manager in Oct 2025.

SOP Development Documentation Knowledge Management Process Optimization

Owner

Easy Peasy Investments LLC

Oct 2023 - Mar 2025 (1 year 5 months)

Created a company and managed full property operations including budgeting, vendor coordination, and renovation project timelines.

Budgeting Vendor coordination Project Management Property Management

Operations Manager

42Geeks Inc

May 2022 - Sep 2023 (1 year 4 months)

Built and scaled operational infrastructure, overseeing compliance, finance processes, and internal operations for a new startup. Coordinated complex international delegations, events, and cross-functional logistics from planning through execution. Supported clients with strategic planning, process improvement, and structured problem-solving.

Operations Management Compliance Financial Processes International Logistics Event Coordination Strategic Planning Process Improvement Problem Solving

Director of Operations & Projects

Kenzie Academy

Sep 2021 - Jan 2022 (4 months)

Directed post-acquisition operational initiatives, including Title IV billing rollout and compliance readiness. Oversaw implementation of the first SIS, building data processes and documentation.

Operations Management Compliance Billing SIS Implementation Data Processes Documentation

Director of Operations

Kenzie Academy

Jan 2019 - Aug 2021 (2 years 7 months)

Built scalable systems, workflows, and operational infrastructure as the EdTech startup grew from ~9 to 120 employees and through acquisition. Managed daily operations, compliance reporting, billing, and facilities while supporting team development. Built company intranet and guided staff in implementation to support growing teams.

Operations Management Scalability Compliance Reporting Billing Facilities Management team development Intranet Implementation

Operations Manager

Kenzie Academy

Aug 2018 - Jan 2019 (5 months)

Improved end-to-end client experience through cross-department process design. Managed HR operations with PEO, including compliance, onboarding, and staff administration.

Process Design HR Operations EoR PEO Management Compliance Onboarding Staff administration